
TROUBLESHOOTING
Occasionally, a problem may arise that is minor in nature, and a service call may not be necessary. Use this troubleshooting guide for a possible solution.If the unit continues to operate improperly, call an authorized service depot or Danby’s Toll Free Number for assistance.
PROBLEM
POSSIBLE CAUSE
SOLUTION
1) Unit does not work. | • No power to unit.  | • Check connection of power  | 
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  | cord at power source.  | 
  | • Power cord is unplugged.  | • Plug in unit.  | 
  | • Wrong voltage is being used.  | • Use proper voltage.  | 
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2) Refrigerator running  | • Temperature control too high.  | • Check/adjust settings as needed.  | 
too frequently. | • Door not closed.  | • Close the door securely.  | 
  | • Hot food inserted.  | • Cool food before inserting.  | 
  | • Doors open too long/often.  | • Minimize door openings/duration.  | 
  | • Close proximity to heat  | • DO NOT place unit close to heat  | 
  | source or direct sunlight.  | sources or in direct sunlight.  | 
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3) Internal Temperature  | • Temperature control too high.  | • Check/adjust settings as needed.  | 
too cold.  | 
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4) Internal Temperature  | • No power to unit.  | • Check connection of power  | 
not cold enough. | 
  | cord at power source.  | 
  | • Power cord is unplugged.  | • Plug in unit.  | 
  | • Wrong voltage is being used.  | • Use proper voltage.  | 
  | • Temperature control too low.  | • Check/adjust settings as needed.  | 
  | • Hot food inserted.  | • Cool food before inserting.  | 
  | • Doors open too long/often.  | • Minimize door openings/duration.  | 
  | • Air flow obstruction.  | • Allow room for air to circulate  | 
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  | around the unit.  | 
  | • Close proximity to heat  | • DO NOT place unit close to heat  | 
  | source or direct sunlight.  | sources or in direct sunlight.  | 
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5) Freezer not cold  | • Temperature control too low.  | • Check/adjust settings as needed.  | 
enough. | • Door not closed.  | • Close door securely.  | 
  | • Hot food inserted.  | • Cool food before insterting.  | 
  | • Doors open too long/often.  | • Minimize door openings/duration.  | 
  | • Wrong voltage is being used.  | • Use proper voltage.  | 
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6) Light will not work. | • No power to unit.  | • Check connection of power cord  | 
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  | to power source.  | 
  | • Power cord is unplugged.  | • Plug in unit.  | 
  | • Bulb is loose/needs replacing.  | • Tighten or replace bulb.  | 
  | • Door switch is stuck.  | • Check the switch for obstructions,  | 
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  | clean if necessary.  | 
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