Troubleshooting

Please check the troubleshooting chart below. It includes several common problems, which you can correct at home, making a customer service call unnecessary.

Problem	Possible Cause	Remedy
	Unit is unplugged.	Plug the power cord into an outlet.
	Main power supply is off.	Reestablish main power supply.
Unit does not dispense hot	Damaged water dispenser	Replace the dispenser.
and cold water.	The water bottle cap is not attached	Connect properly. There will be a
	properly to the connector on the	give when the hose cap slides prop-
	water cooler.	erly over the connector.
	Over consumption of cold water in	Wait a moment for the water to
	a short time.	cool.
	System Malfunction	Contact Soleus Air for service
Unit does not dispense	The ventilation around the unit is	Space the unit from the wall by
Unit does not dispense	insufficient.	more than 15 cm.
cold water.	insufficient.	more than 15 cm.
cold water.	The temperature of water in the
	The temperature of water in the
	water bottle is too high. (When the	Place the water bottle in a cool loca-
	bottle is exposed to direct sunlight	tion out of direct sunlight.
	for a long time.)
Unit does not dispense hot	Over consumption of hot water in a	Wait a moment for the water to
Unit does not dispense hot	short time.	heat.
water.	short time.	heat.
water.	System Malfunctions	Contact Soleus Air for service
	System Malfunctions	Contact Soleus Air for service
	The appliance is not level.	Place the unit on a level, flat sur-
Unit is noisy during opera-	The appliance is not level.	face.
Unit is noisy during opera-		face.
tion.	Unit is touching other objects.	Move the unit away from other ob-
	Unit is touching other objects.	jects.
		jects.
	The top portion of the faucet has	Tighten the top threaded portion of
Water leaks from the fau-	become loose.	the faucet.
cet.	The faucet has been damaged.	Call the customer service telephone
	The faucet has been damaged.	number to repair the faucet.
		number to repair the faucet.
	The Hose Connector is not con-	Make sure the hose connector is
	The Hose Connector is not con-	properly connected. Contact Soleus
	nected properly or the inside hot or	properly connected. Contact Soleus
	nected properly or the inside hot or	Air Service if a water tank is leak-
Water is dripping out of	water tanks are leaking.	Air Service if a water tank is leak-
Water is dripping out of	water tanks are leaking.	ing
the water cooler and onto		ing
the water cooler and onto		Tighten the drain cap. If the sealing
the floor.		Tighten the drain cap. If the sealing
the floor.	The drain cap on the back is not	silicon material inside the drain cap
	The drain cap on the back is not	silicon material inside the drain cap
	fastened properly.	is torn or damaged, then replace
		with a new one.
	This is not uncommon with new	Clean the hose in the dishwasher
	This is not uncommon with new	(top rack only) or let it soak in dish
The water being dispensed	water coolers. Do not worry, this is	(top rack only) or let it soak in dish
The water being dispensed	water coolers. Do not worry, this is	soap. The strange taste usually goes
has a strange taste.	not dangerous to your health. This	soap. The strange taste usually goes
has a strange taste.	not dangerous to your health. This	away after the first bottle has been
	water cooler is FDA approved.	away after the first bottle has been
	water cooler is FDA approved.	used up.
		used up.