Roberts Radio 105 manual Troubleshooting, 002261xxxxxx

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Troubleshooting

If you experience any trouble with your radio, then you may find it useful to visit the help section on our web site at

http://www.robertsradio.co.uk/pages/stream105_faq.htm

If you have difficulty connecting the radio to your computer network, some of these steps may help to resolve the problem:

1.Confirm that a WiFi connected PC can access the Internet (i.e. can browse the web) using the same network.

2.Check that a DHCP server is available (normally a router function). Your radio will by default use DHCP unless you choose to disable it. This may be configured using the menu items ‘Main Menu' -> 'System settings' -> 'Network' -> 'Manual settings'. You then need to choose 'DHCP enable' or 'DHCP disable'. If you enable DHCP then the radio will negotiate with your router (or DHCP server) and will be provided with an IP address as well as the other settings needed. If you wish to set the network configuration manually, refer to paragraph 6.

3.Check that your network’s firewall is not blocking any outgoing ports. As a minimum, the radio needs access to UDP and TCP ports 80 and 123. Port 53 may be required for DNS. Some Internet radio services may require additional ports to be open. Windows Media Player 11 or 12 will allocate a port number for UPnP media sharing and will configure Microsoft's Windows built-in firewall appropriately. Other firewall software may require configuration for UPnP or to allow particular IP addresses to have trusted access.

4.Check that your access point does not restrict connections to particular MAC addresses (sometimes called MAC address filtering).

You can view the radio’s MAC address using the menu items ‘Main Menu' -> 'System settings' -> 'Network' -> 'View settings' -> 'MAC address'.

The MAC address will typically be of the form

00:22:61:xx:xx:xx

5.If you have an encrypted network, check that you have entered the correct encryption key into the radio. Remember that text-format WPA keys are case sensitive. If your radio displays 'Network error' when attempting to connect to an encrypted network, then please ensure that you enter the correct key for the network. If the problem persists, then you may need to re-check your network configuration.

6.If you need to set up your radio's IP address manually, you will need to know low-level details of your network's configuration. Use the menu items ‘Main Menu' -> 'System settings' -> 'Network' -> 'Manual settings' -> 'Wireless' -> 'DHCP disable'.

The radio will then prompt you in turn for the

Ethernet IP address

Ethernet Subnet mask

Ethernet Gateway address Ethernet Primary DNS Ethernet Secondary DNS

If you are setting up a wireless connection manually you will also need to enter the SSID, the encryption type, and the encryption key.

See page 16 for full details on how to set up your radio's network configuration manually.

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Contents Roberts Contents Stream 105 internet radio features IntroductionBefore you can use this product Page Controls and connections Top view Controls and connections Rear view Battery operation Navigation controls Navigation controls Volume control Text entryConnecting your radio to your computer network ConfigurationConnecting to your computer network Configuration Connecting to your computer network 13-16 Configuring the radio to use an alternative WiFi connection Changing the network connectionManual network configuration Manual network configuration Configuration Other network options Network Pin setup Pin number Keep network connectedInternet Radio the basics Selecting a radio station by location If your radio cannot connect to a radio station Selecting a radio station by genre Searching for a radio station by name Selecting a new or popular station Selecting a podcast / BBC Listen Again Recalling a preset Presetting stationsStoring a preset Last Listened Display modesReceived Customising your radio Registering an accountCustomising your radio Configuring My Favourite Stations Configuring My Added StationsStoring favourite stations with your radio Customising your radio Selecting your favourite stations Customising your radio Selecting your added stations Music Player Use with Windows, Apple Mac and LinuxAccessing your audio files via a UPnP server Set up UPnP access with Windows Media PlayerSet up UPnP access on a Windows PC Locating and playing media files using UPnP Media selection Listening to a complete albumListening to a particular track Controlling playbackControlling playback Repeat tracks Shuffle tracksDisplay modes Adding an entire album or folder PlaylistsAdding a single track to your playlist Viewing your playlist Erasing a track from the playlistClearing the playlist Playing your playlistsPrune servers Wake On LANKeep network connected Windows 7 Play to function Music Player Clock and Alarms Automatically updating the clockSetting the clock format Manually setting the clock 12-15 Setting the alarm clock Clock and Alarms When the alarm sounds Disabling alarms Snooze timerControlling alarms in standby Sleep timer Display and Audio Brightness control Contrast / viewing angle control Headphone socket Auxiliary input socket Factory reset InformationSoftware update Network profiles Audio FAQ Software version displayTroubleshooting 002261xxxxxxMusic Player / UPnP problems Selecting Media Sharing in Windows Media Player Allowing a device to connect to Windows Media Player Audio codecs CodecInformation Circuit features SpecificationsSoftware license information Guarantee
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