Before you call for service…ge.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do

Surface elements will not	Improper cookware	• Use pans which are absolutely flat and match
maintain a rolling boil	being used.	the diameter of the surface element selected.
or cooking is slow

Surface elements do	Cooktop controls	• Check to see the correct control is set for the surface
not work properly	improperly set.	element you are using.

Scratches on cooktop	Incorrect cleaning methods	• Use recommended cleaning procedures. See the
glass surface	being used.	Cleaning the glass cooktop section.

	Cookware with rough bottoms	• To avoid scratches, use the recommended cleaning
	being used or coarse particles	procedures. Make sure bottoms of cookware are clean
	(salt or sand) were between	before use, and use cookware with smooth bottoms.
	the cookware and the surface
	of the cooktop.
	Cookware has been slid
	across the cooktop surface.

Areas of discoloration	Food spillovers not cleaned	• See the Cleaning the glass cooktop section.
on the cooktop	before next use.

	Hot surface on a model	• This is normal. The surface may appear discolored
	with a light-colored glass	when it is hot. This is temporary and will disappear
	cooktop.	as the glass cools.

Plastic melted to	Hot cooktop came into	• See the Glass surface – potential for permanent damage
the surface	contact with plastic placed	section in the Cleaning the glass cooktop section.
	on the hot cooktop.

Pitting (or indentation)	Hot sugar mixture spilled	• Call a qualified technician for replacement.
of the cooktop	on the cooktop.

Frequent cycling	Improper cookware	• Use only flat cookware to minimize cycling.
off and on of	being used.	See the Radiant surface elements section.
surface elements

Unresponsive keypad	Keypad is dirty.	• Clean the keypad.

	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit breaker
	tripped.

Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support

PP975, PP945 specifications

The GE PP945 and PP975 are two advanced gas ranges that showcase General Electric's commitment to innovation, performance, and user convenience. These models have become popular choices among home chefs looking for reliable appliances that optimize cooking experiences.

The GE PP945 features an induction cooktop with four cooking elements that provide precise temperature control and rapid heat adjustment. Induction technology is notable for its ability to heat cookware directly, leading to faster cooking and additional energy efficiency. With its sleek design, this model not only enhances kitchen aesthetics but also enables easy cleaning thanks to its flat surface. The oven in the PP945 provides true European convection, which utilizes a fan and additional heating element to circulate hot air evenly throughout the oven cavity. This results in improved baking performance and more consistent results across multiple racks.

On the other hand, the GE PP975 takes cooking convenience a step further with its range of smart features, including Wi-Fi connectivity that allows users to control their oven remotely via a smartphone app. This capability enables home cooks to preheat the oven or adjust cooking settings from virtually anywhere, adding unparalleled convenience to meal preparation. The PP975 also features a self-cleaning option, utilizing high-temperature cleaning to reduce food residue to ash, making maintenance simple and hassle-free.

Both models are equipped with a variety of cooking modes, including bake, broil, and various convection options, catering to diverse culinary techniques. The advanced oven design includes steam-cleaning options, which offer homeowners an environmentally friendly and efficient way to tackle spills and splatters without harsh chemicals.

Additional features include oven racks that are easily adjustable, precise temperature probes for meat, and large capacity ovens that can accommodate multiple dishes simultaneously. Safety features such as automatic shut-off and a child lock ensure that cooking remains safe for families.

In summary, the GE PP945 and PP975 are designed for those seeking a blend of modern technology and traditional cooking styles. With standout features such as induction cooking, smart technology, and efficient cleaning options, both ranges are well-equipped to enhance the cooking experience and meet the demands of today’s culinary enthusiasts. Whether you choose the PP945 for its induction efficiency or the PP975 for its smart capabilities, both models represent the forefront of cooking innovation.