Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following 
pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do | |
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Surface units will not |
| Improper cookware | • Use pans which are absolutely flat and match | |
maintain a rolling boil |
| being used. | the diameter of the surface unit selected. | |
or cooking is slow |
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Surface units do |
| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. | |
not work properly |
| blown or the circuit breaker |
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface | |
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| improperly set. | unit you are using. | |
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Tiny scratches or metal |
| Incorrect cleaning | • Use recommended cleaning procedures. | |
marks (may appear as |
| methods being used. |
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cracks) or abrasions on |
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| Cookware with rough | • Be sure cookware bottoms and cookware are clean | ||
radiant cooktop glass |
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| bottoms being used or | before use. Use cookware with smooth bottoms. | ||
surface |
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| coarse particles (salt | Tiny scratches are not removable but will become | ||
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| or sand) were between | less visible in time as a result of cleaning. | |
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| the cookware and the |
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| surface of the cooktop. |
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| Cookware has been |
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| slid across the cooktop |
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| surface. |
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Areas of discoloration |
| Improper cookware | • Marks from aluminum and copper pans as well as | |
or dark streaks on the |
| being used. | mineral deposits from water or food can be removed | |
cooktop |
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| with the cleaning cream. |
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| Hot surface on a model | • This is normal. The surface may appear discolored | |
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| with a light colored cooktop. | when it is hot. This is temporary and will disappear | |
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| as the glass cools. |
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| Food spillovers not cleaned • See the Cleaning the glass cooktop section. | ||
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| before next use. |
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| Incorrect cleaning methods • Use recommended cleaning procedures. | ||
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| being used. |
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Plastic melted to |
| Hot cooktop came into | • See the Glass | |
the surface |
| contact with plastic placed | section in the Cleaning the glass cooktop section. | |
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| on the hot cooktop. |
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Pitting (or indentation) |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. | |
of the cooktop |
| on the cooktop. |
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Frequent cycling off |
| Improper cookware | • Use only flat cookware to minimize cycling. | |
and on of surface units |
| being used. |
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Cooktop feels hot |
| Improper cookware | • The glass cooktop surface may seem hotter than you | |
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| being used. | are used to. This is normal. Use pans which are | |
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| absolutely flat. |
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Control knob will |
| Cooktop controls | • When the knob is in the OFF position, it must be | |
not turn |
| improperly set. | pushed in before it can be turned. When the knob | |
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| is in any other position, it can be turned without |
12 |
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| being pushed in. |
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