Troubleshooting
This section lists several common problems and suggested solutions. If, after trying the suggested solutions listed here, you are still unable to resolve the problem you’re having with your Receiver, contact your installer, dealer, or retailer for more help.
Problem | Cause and Suggested Solution |
Receiver does not turn on | The AC power adapter cord is not plugged into an AC outlet, or the |
| DC power cable is not plugged into the Receiver. Check the AC and |
| DC power cords. |
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Receiver displays | The satellite antenna is not connected to the Receiver. Check |
“ANTENNA NOT DETECTED” | satellite antenna connection to the Receiver. |
| The antenna or the antenna cable is faulty. Contact your installer, |
| dealer, or retailer, or, SIRIUS Product Support at |
|
|
Receiver displays | Check for obstacles over or around satellite antenna. Change the |
“ACQUIRING SIGNAL” | location to eliminate nearby obstacles (trees, buildings, etc.) |
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No sound | The Receiver audio cables are not connected, or incorrectly |
| connected to your stereo system. Check the audio cables at the |
| Receiver and your stereo system. Verify that your stereo system is |
| turned on and working. |
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