GE GHDA300, GSM2000, GSD3000 manual Before you call for service…, Problem Possible Causes What To Do

Before you call for service… ge.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages, or visit ge.com. You may not need to call for service.

Problem	Possible Causes	What To Do
Dishwasher won’t run	Fuse is blown, or the	• Replace fuse or reset circuit breaker. Remove any other appliances
	circuit breaker tripped	from the circuit.
		• Try pressing the START/RESET pad (Electronic models) two times.
	Power is turned off	• In some installations, power to the dishwasher is provided through a wall
		switch, often located next to the disposer switch. Make sure it is on.
Noise	Some of the sounds	• Soft food disposal shredding action.
	you’ll hear are normal	• Drain valve opening to pump water out.
		• Timer control as cycle progresses.
		• Detergent cup opening.
		• The motor stopping during the drying period.
		• Water draining out of tub immediately after touching the START/RESET pad.
	Utensils are not secure	• Make sure everything is secured in dishwasher.
	in rack or something small
	has dropped into rack
	Rattling dishes when	• Make sure dishes are properly loaded. See the Loading the
	the spray arm rotates	dishwasher racks section.
	Motor hums	• Dishwasher has not been used on a regular basis. If you do not use
		your dishwasher often, set it to fill and pump out once every week.
		This will help keep the seal moist.
Water standing in	This is normal	• A small amount of clean water around the outlet on the tub bottom
the bottom of the tub		at the back of the tub keeps the water seal lubricated.
Water won’t pump	Drain is clogged	• If you have an air gap, clean it.
out of the tub		• Check to see if your kitchen sink is draining well. If not, you may need
		a plumber.
		• If the dishwasher drains into a disposer, run disposer clear.
Suds in the tub	Wrong detergent	• Use only automatic dishwasher detergents to avoid sudsing.
	was used	Cascade®, Cascade® Complete and Electrasol® Automatic Dishwashing
		Detergents have been approved for use in all GE dishwashers.
		• To remove suds from the tub, open the dishwasher and let suds
		dissipate. Add 1 gallon of cold water to the tub. On Models with a Dial:
		Close and latch the dishwasher. Pump out water by slowly turning the
		Dial until a drain period is reached. Repeat if necessary. On Models with
		Electronic Control: Pump out water by pressing the START/RESET pad,
		then 10 seconds later, press START/RESET pad again. Repeat if necessary.
	Rinse agent was spilled	• Always wipe up rinse agent spills immediately.
Stained tub interior	Some tomato-based	• Use of the RINSE ONLY cycle after adding the dish to the load
	foods can cause reddish can decrease the level of staining. GE recommends Cascade®
	stains	Plastic Booster to help remove these types of stains.
	Tea or coffee stains	• Remove the stain by hand, using a solution of 1/2 cup bleach
		and 3 cups warm water.
		WARNING
		Before cleaning interior, wait at least 20 minutes after a cycle for the
		heating elements to cool down. Failure to do so can result in burns.
	An overall yellow or	• A special filter in the water supply line is the only way to correct
	brown film can be	this problem. Contact a water softener company.
	caused by iron deposits
	in water
	White film on inside	• GE recommends Jet-Dry ® or Cascade Crystal Clear® to help
	surface—hard water	prevent hard water mineral deposits from forming.
	minerals	• Run dishwasher with citric acid to remove mineral deposits. Citric
		acid (Part number: WD35X151) can be ordered through GE Parts.
		See back cover for ordering information.	13

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