Samsung FTQ353 user manual Troubleshooting, Problem Possible Cause Solution, Code Cause

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troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

 

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

 

 

 

The range is not

The appliance has been installed

•

Place the oven rack in the center of the

level.

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

•

Insure the floor is level and strong and

 

 

 

 

 

 

stable enough to adequately support the

 

 

 

 

 

 

range.

 

 

 

 

 

 

 

 

The floor is sagging or sloping.

•

Contact a carpenter to correct the

 

 

 

 

 

 

situation.

 

 

 

 

 

 

 

 

The kitchen cabinets are not

•

Insure the cabinets are square and provide

 

properly aligned and make the

 

sufficient room for installation.

 

range appear to be not level.

 

 

 

 

 

 

 

 

 

The appliance

The kitchen cabinets are not

•

Contact a builder or installer to make the

must be accessed

square and built too tightly in to the

 

appliance accessible.

for servicing and

appliance.

 

 

cannot be moved

 

 

 

 

 

 

The carpet is interfering with

•

Provide sufficient space so the range can

easily.

movement of the range.

 

be lifted over the carpet.

 

 

 

 

 

 

 

The oven control

You have a function error code.

•

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

the oven. If the problem persists,

an F error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

E-08

Oven heating error

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

 

 

 

 

 

The surface units

Improper cookware is being used.

•

Use pans which are flat and match the

will not maintain

 

 

 

 

 

diameter of the surface unit selected.

a rolling boil or

In some areas, the power (voltage)

•

Cover the pan with a lid until the desired

will not cook fast

may be low.

 

heat is obtained.

enough.

 

 

 

 

 

 

The surface units

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

will not turn on.

or the circuit breaker tripped.

 

breaker.

 

 

 

 

 

 

 

 

The cooktop controls are set

•

Check to see the correct control is set for

 

improperly.

 

the surface unit you are using.

 

 

 

 

 

 

The surface unit

This is normal. The unit is still on and hot.

stops glowing when

 

 

 

 

 

 

changed to a lower

 

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

 

 

 

 

 

48_ Troubleshooting

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Page 47 Page 49
Contents Electric Range Features of your new range Latest in heat-distribution technologyImportant safety instructions Safety SymbolsFor Your Safety Never use your appliance for warming or heating the roomSurface Cooking Units Oven SELF-CLEANING Ovens When flaming foods under the hood, turn the fan onContents Introducing your new range OverviewWHAT’S Included with Your Range Surface cooking About the radiant surface elementsBefore Cooking During CookingHot surface indicator Location of the radiant surface elements and controlsCooking areas Recommended settings Single surface unit control knob left rear, right rearDual surface unit control knob left front, right front Using the warming center Surface warmer will not glow red like the cooking elementsPress the Warming Center ON/OFF pad LevelUsing the Proper Cookware Choosing the Proper CookwareCorrect Incorrect Cleaning Preventing marks and scratchesPreventing stains Preventing other damageUsing the warming drawer About the warming drawerTurning the Warming Drawer on or OFF LevelsLow Rolls soft, empty dinner plates Medium Roasts beef, pork, lambOperating the oven Oven Control PanelSetting the Clock How to set the clockHow to change between a 12-hour and 24-hour display Press the SET/START or Clock AM/PM padMinimum and Maximum Settings Setting the Kitchen TimerHow to set the timer Feature Minimum MaximumUsing the Oven Racks Before using the racksOven rack positions Baking layer cakesHow to set the thermostat How to adjust the thermostat while cookingBaking How to set the oven for convection baking Convection BakingTips for convection baking Recommended convection baking guide PieCookies BreadsHow to set the oven for convection roasting Convection RoastingRecommended convection roasting guide PorkPoultry LambHow to set the oven for timed cooking Timed CookingDelay Timed Cooking How to set the oven for delay timed cookingUsing the broil pan How to set the oven for broilingBroiling Broil stop positionRecommended broiling guide Using the Custom Cook Feature How to record a recipe settingHow to recall a setting How to set the oven for proofi ng ProofingUsing the Keep Warm Function How to use the keep warm featureTurning the Oven Light on and OFF Extra Features Fahrenheit or Celsius temperature selectionHour energy saving Convection auto conversion feature Thermostat adjustmentSound on/off Control lockoutSetting the Sabbath For use on the Jewish Sabbath & HolidaysSELF-CLEANING Before a self-cleaning cycleMaintaining your appliance How to set the oven for self-cleaning How to delay the start of self-cleaningHow to turn off the self-cleaning feature After a self-cleaning cycleSTEAM-CLEANING How to set the oven for steam-cleaningAfter a steam-cleaning cycle Care and Cleaning of the Oven Cleaning painted parts and decorative trimCleaning stainless steel surfaces Oven ventCleaning the broil pan and insert Oven racksOven door Care and Cleaning of the Glass Cooktop Normal daily use cleaningRemoving burned-on residue Removing heavy, burned-on residueCleaning the cooktop seal Cleaning sugary spills and melted plasticRemoving metal marks and scratches Potential for permanent damage to the glass surfaceHow to remove the door How to replace the doorRemoving and Replacing the Oven Door Locked position Unlocked positionHow to remove the warming drawer How to replace the warming drawerRemoving and Replacing the Warming Drawer Unlocked position Locked positionChanging the Oven Light Troubleshooting Problem Possible Cause SolutionCode Cause Areas Discoloration onCooktop Frequently cycles onTemperature is too Self-cleanCleaning cycle Not open after a Self-cleaning cycleOven not clean after Steam from the ventBurning or oily odor Emitting fromWarranty Limited Warranty to Original PurchaserPage Page Page Questions or COMMENTS?

FTQ353 specifications

The Samsung FTQ353 is a remarkable freestanding range that epitomizes Samsung's commitment to innovation, quality, and performance in the kitchen appliance sector. Designed for both the modern homeowner and culinary enthusiast, this range brings together an array of advanced features and sophisticated technologies that enhance cooking experiences while ensuring efficiency and convenience.

One of the standout features of the FTQ353 is its powerful oven, which boasts a generous capacity of 5.9 cubic feet. This spacious interior allows users to prepare multiple dishes simultaneously, making it ideal for family gatherings or entertaining guests. The oven utilizes Samsung’s True Convection technology, ensuring even cooking results by circulating heat evenly throughout the oven cavity. This technology reduces cooking times and enables users to bake, roast, or broil dishes to perfection.

Another significant aspect of the FTQ353 is its precision cooking capabilities, supported by the range's touch controls and digital display. The intuitive interface allows for seamless adjustments of temperature and cooking timers, making it easier for users to follow complex recipes. Additionally, the range features a built-in temperature probe, providing accurate monitoring of internal food temperatures, thereby eliminating guesswork and ensuring ideal results every time.

The FTQ353 also showcases Samsung's commitment to safety with features like the cool-touch oven door and child safety locks. These attributes provide peace of mind, especially in households with children.

In terms of design, the Samsung FTQ353 presents a sleek stainless steel exterior that not only complements any kitchen décor but is also resistant to fingerprints and smudges. Its easy-to-clean surface ensures that maintaining the range's aesthetics is as effortless as cooking on it.

Moreover, the cooktop features five burners of varying sizes, allowing for versatile cooking options to accommodate different types of cookware and diverse culinary techniques. The high-BTU burners provide rapid boiling while lower settings enable simmering, making it easier to explore a wide range of recipes.

In conclusion, the Samsung FTQ353 exemplifies advanced cooking technology combined with user-friendly features. Its powerful oven, precise controls, and safety elements make it a suitable choice for anyone looking to elevate their cooking experience, while its elegant design ensures it remains a stylish addition to any kitchen. For those seeking a reliable and efficient freestanding range, the Samsung FTQ353 stands out as a top contender.
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