Fisher & Paykel RX628DX, RX611DUX Customer care, Before you call for service or assistance

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customer care

Before you call for service or assistance...

Check the things you can do yourself. Refer to the installation instructions and your user guide and check that:

1Your product is correctly installed.

2You are familiar with its normal operation.

3You have read the ‘Troubleshooting’ section at the back of the book.

If after checking these points you still need assistance or parts, please refer to your nearest Authorised Service Centre, Customer Care, or contact us through our website www.fisherpaykel.com.

In New Zealand if you need assistance…*

Call your Fisher & Paykel retailer who is trained to provide information on your appliance, or if we can be of any further help, please contact our Customer Care Centre. Toll Free: 0800 FP CARE or 0800 372 273

Fax: (09) 273 0656

Website: www.fisherpaykel.com

Postal address: Fisher & Paykel Appliances Ltd, PO Box 58546, Botany, Auckland 2163

If you need service…*

Fisher & Paykel has a network of independent Fisher & Paykel Authorised Repairers whose fully trained technicians can carry out any service necessary on your appliance. Your dealer or our Customer Care Centre can recommend a Fisher & Paykel Authorised Repairer in your area.

In Australia if you need assistance…*

Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care Consultants.

Toll Free: 1300 650 590

Fax: (07) 3826 9298

Website: www.fisherpaykel.com

Postal address: Fisher & Paykel Appliances Ltd, PO Box 798, Cleveland QLD 4163

If you need service…*

Fisher & Paykel has a network of qualified Fisher & Paykel Authorised Repairers responsible for servicing only Fisher & Paykel branded appliances. Our Customer Care Centre can recommend a qualified Fisher & Paykel Authorised Repairer in your area.

*If you call, write or contact our website please provide: your name and address, model number, serial number, date of purchase and a complete description of the problem. This information is needed in order to better respond to your request for assistance.

Product details can be found on the inside of the fridge compartment, left hand side.

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Contents Installation Instructions User Guide Page Contents Introduction Safety and warnings R600aElectrical Power failure food safety Power LocationIce & Water Ice & Water models only Product and cabinetry dimensions Product DimensionsCabinetry Dimensions Positioning your appliance Removing kick-strip Installation Instructions Levelling the refrigerator and adjusting the doors Levelling the doorsInstallation Instructions Before you start using the water dispenser Fitting the water filterPage Storing your appliance Moving and storing youR applianceMoving your appliance Holiday timeAbout your refrigerator Ice & Water RX611DUXAbout your refrigerator NON Ice & Water RX628DX and RX628DWOperating instructions Ice & Water Control panel Ice & water control panel 7 8Lock function Max Cool Fast Freeze Dispenser button Adjusting the fridge temperatureAdjusting the freezer temperature Ice On/OffOperating instructions NON Ice & Water control panel Non Ice & Water control panelLock Holiday Max Cool Fast Freeze Storing ice for extended periods Using your water dispenser / Ice maker Ice & WaterFirst use of the ice maker/water dispenser Water filterRemoving and replacing the ice box If the ice maker does not work properlySpecial Features Cleaning Care Exterior ExteriorCleaning Care Interior InteriorStoring food in your refrigerator Fresh food careDairy foods and eggs Storing food in your refrigerator Recommended freezer storage times Storing food in your freezerFrozen food care Months Type of food storedStoring food in your freezer Possible causes TroubleshootingAll models Problem What to doTroubleshooting Ice & Water models only Problem Water has poor taste/odour Water dispenser does not work Manufacturer’s Warranty This warranty does not coverFisher & Paykel undertakes to For Australian Customers New Zealand if you need assistance… Before you call for service or assistanceCustomer care Australia if you need assistance…Customer care NZ AU

RX628DW, RX611DUX, RX628DX specifications

Fisher & Paykel has long been a reputable name in the world of kitchen appliances, and their offerings in the refrigerator category, specifically the RX628DX, RX611DUX, and RX628DW models, showcase their commitment to innovation, efficiency, and style. These refrigerators are designed to meet the diverse needs of modern households while maintaining a sophisticated aesthetic.

The RX628DX is a standout model featuring dual compressor technology, which allows for optimal temperature control in both the refrigerator and freezer compartments. This dual system ensures that food is preserved at its best, increasing the shelf life of perishables. The ActiveSmart technology further enhances food freshness by automatically adjusting airflow and temperature in reaction to food usage and ambient conditions, maintaining stability in food preservation.

The RX611DUX model boasts a unique combination of functionality and elegance. It integrates a premium ice and water dispenser that offers filtered water and fresh ice at the touch of a button, making it an excellent choice for families. The design features fresh food compartments with adjustable shelving, allowing for customized organization. The bright LED lighting throughout the fridge ensures visibility of all items, eliminating the struggle of searching in dimly lit spaces.

Meanwhile, the RX628DW model places emphasis on spaciousness without compromising on energy efficiency. It offers a generous storage capacity, ideal for larger households or those who enjoy meal prepping. The CoolTest technology, an essential feature in this model, allows users to assess the cooling performance and energy consumption, ensuring that it operates at maximum efficiency. The energy-saving mode further emphasizes Fisher & Paykel’s commitment to sustainability, significantly reducing power consumption.

Each of these models encapsulates a balance of functionality and design. The sleek, stainless steel finish is not only visually appealing but also resistant to smudges, ensuring that the refrigerator maintains its pristine appearance. Fisher & Paykel understands the need for convenience, evident in the user-friendly interface and the ease of cleaning.

With an array of advanced features and technologies, the RX628DX, RX611DUX, and RX628DW models are designed not just to keep your food fresh, but also to enhance the overall kitchen experience. By incorporating innovation with practical design, Fisher & Paykel continues to be a preferred choice for those who value quality and functionality in their kitchen appliances.