3Com Oven manual Release Notes for 3Com Asterisk Appliance Release

Release Notes for 3Com Asterisk Appliance Release 1.4.0.14.3 Page 11

6Click the Options tab and then click the Advanced button, which reveals the File Editor tab on the toolbar column.

7Click the File Editor tab, click the Config Files drop-down menu, and then select extensions.conf.

8Scroll through the extensions.conf file until you reach the incoming calling rule context (for example, DID_trunk_3). This is an example of what you might see:

include=default

exten=_+X.,1,Goto(default55001)

exten=s,1,ExecIf($[ "${CALLERID(num)}"="" ],SetCallerPres,unavailable) exten=s,2,ExecIf($[ "${CALLERID(num)}"="" ],Set,CALLERID(all)=unknown <0000000>) exten=s,3,Goto(default55001) exten=15551231010,1,Goto(default10101) exten=+15551231010,1,Goto(${EXTEN:1}1)

9Manually modify the incoming calling rules, which you created in the previous steps.

ƒGuideline: In the event that you need to delete an incoming call rule:

1Delete the contents of the incoming calling rules context (for example, DID_trunk_3) from the 3Com AsteriskGUI file editor.

Note: Do not delete the context header (for example, DID_trunk_X).

2From the Home tab, click Save Configuration.

3In the file editor, verify that the lines under the context header (for example, DID_trunk_X) have indeed been deleted from the extensions.conf file. If necessary, delete any remaining lines; remember to leave the context header intact.

4If required, create new incoming calling rules from the 3Com AsteriskGUI and then use the file editor to edit them.

ƒGuideline: For 3Com Telephones -- You must modify the caller ID for an incoming Bandwidth call to perform a successful attended transfer from a 3Com telephone.

If an external caller dials a Bandwidth-assigned telephone number, which you have mapped to an extension using incoming calling rules or routed to the auto attendant voice menu 5500 using an unmatched incoming calling rule, the system provides an error message when you press the Transfer button to complete the transfer.

To modify the caller ID for the incoming call, follow these steps.

Note: It is assumed that your environment uses the 3Com Asterisk default configuration. As an example for these steps, assume that Bandwidth has provided you with a DID range of 5551231000 – 5551231199.

1Follow Step 1 through Step 8 from the first guideline.

2Make these modifications (see the example below) so that:

ƒIncoming calls with a DID that is not in the range 5551231000 -1199 first match on line 2, where 9 replaces the plus sign (+) in the caller ID.

ƒThen, incoming calls match on line 3 and the call is routed to extension 5500.