Troubleshooting

Not every malfunction is a case for our customer service. Very often, you can easily resolve the problem without requesting service. Before requesting service, please check the list below to see if the call can be avoided.

Refrigerator does not operate

Check that thermostat control is not in the OFF position.

Check that refrigerator is plugged in.

Check for power at the AC outlet by inspecting the fuse or circuit breaker.

Food temperature appears too warm

There may have been frequent door openings.

Allow time for recently added warm food to reach fresh food or freezer temperature.

Check gaskets for proper seal.

Adjust temperature control to colder setting.

Food temperature is too cold

If temperature control setting is too cold, adjust to a warmer setting and allow several hours for temperature to adjust.

Refrigerator runs too frequently

This may be normal to maintain constant temperature during days of high temperature and humidity.

Doors may have been opened frequently or left open for a long period of time.

Check gasket for proper seal.

Check to see if doors are completely closed.

Moisture build-up on interior or exterior of the refrigerator

This is normal during high humidity periods.

Prolonged or frequent door openings.

Check door gaskets for proper seal.

Refrigerator has an odor

Interior needs cleaning.

Foods improperly wrapped or sealed are giving off odors.

Refrigerator light does not work

Check power supply.

Tighten bulb in socket.

Replace burned-out bulb.

Refrigerator/Freezer door does not shut properly

Level the refrigerator.

Realign refrigerator/freezer door.

Check for blockages, e.g., food containers, crisper cover, shelves, bins, etc.