Troubleshooting

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

■Is the power outlet properly wired and polarized?

Try another outlet to check for proper wiring and polarity.

■Is the power supply cord unplugged? Plug into a properly grounded 3 prong outlet.

■Has a household fuse blown, or has a circuit breaker tripped?

Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

■Is the main or regulator gas shutoff valve in the off position?

See Installation Instructions.

■Is the range properly connected to the gas supply? Contact a trained repair specialist or see Installation Instructions.

Cookware not level on cooktop

■Is the range level?

Level the range. See the Installation Instructions.

■Is the proper cookware being used?

Use cookware with a flat bottom. See “Cookware” section.

Excessive heat around cookware on cooktop

■Is the cookware the proper size?

Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.

Oven will not operate

■Is the power outlet properly wired and polarized?

Try another outlet to check for proper wiring and polarity.

Surface burners will not operate

■Is this the first time the surface burners have been used? Turn on any one of the surface burner knobs to release air from the gas lines.

■Is the control knob set correctly? Push in knob before turning to a setting.

■Are the burner ports clogged? See “Surface Burners” section.

■Is this the first time the oven has been used?

Turn any one of the surface burner knobs on to release air from the gas lines.

■Is the oven temperature control knob set correctly? See “Cooktop/Oven Temperature Controls” section.

■Is the main or regulator gas shutoff in the off position? Contact a designated service technician or see the Installation Instructions.

Surface burner flames are uneven, yellow and/or noisy

■Are the burner ports clogged? See “Surface Burners” section.

■Are the burner caps positioned properly? See “Surface Burners” section.

■Is the air/gas mixture correct?

Contact a designated service technician to check the air/gas mixture, or see the Installation Instructions.

■Is propane gas being used?

The appliance may have been converted improperly. Contact a trained repair specialist.

Oven makes muffled ticking noise when in use

■This is normal and occurs when the oven burner cycles on and off to hold the set oven temperature.

Oven burner flames are uneven, yellow and/or noisy

■Is propane gas being used?

The appliance may have been converted improperly. Contact a trained repair specialist.

■Is the air/gas mixture correct?

Contact a designated service technician to check the air/gas mixture or see the Installation Instructions.

Surface burner makes popping noises		Cooktop cooking results not what expected
■ Is the burner wet?	■	Is the proper cookware being used?
Let it dry.		See “Cookware” section.
	■	Is the control knob set to the proper heat level?
		See “Cooktop/Oven Temperature Controls” section.