Whirlpool W10121768B manual Assistance or Service

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Baking results not what expected

Was the oven preheated?

Wait for oven to preheat before placing food in oven.

Are the racks positioned properly?

See “Positioning Racks and Bakeware” section.

Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.

Is the batter evenly distributed in the pan? Check that batter is level in the pan.

Is the appliance level?

Level the appliance. See the Installation Instructions.

Are baked items too brown on the bottom? Decrease oven temperature 10° F to 30°F (5°C to 15°C).

Slow baking or roasting

Was the oven preheated?

Wait for oven to preheat before placing food in oven.

Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.

Is the proper length of time being used? Increase baking or roasting time.

Is the proper temperature set? Increase temperature 25°F (15°C).

Has the oven door been opened while cooking? Peeking into the oven while cooking releases oven heat and can result in longer cooking times.

Are crust edges browning early?

Use aluminum foil to cover the edge of the crust and/or reduce baking temperature.

Broiler burner fails to light

Is the ignition system broken?

Contact a designated service technician to replace it.

Has a household fuse blown, or has a circuit breaker tripped?

Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you use only factory-authorized replacement parts. These replacement parts will fit right and work right because they are made with the same precision used to build every new appliance.

To locate factory-authorized replacement parts in your area, call our Customer eXperience Center or your nearest designated service center.

Call the Customer eXperience Center toll free: 1-800-253-1301.

Our consultants provide assistance with:

Features and specifications on our full line of appliances.

Installation information.

Use and maintenance procedures.

Accessory and repair parts sales.

Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

Referrals to local dealers, repair parts distributors, and service companies. Our service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the authorized service company in your area, you can also look in your telephone directory Yellow Pages.

For further assistance

If you need further assistance, you can write with any questions or concerns at:

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

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Contents W10121768B Standard Cleaning GAS RangeTable of Contents Your safety and the safety of others are very important Range SafetyAnti-Tip Bracket Important Safety InstructionsControl Panel Parts and FeaturesRange Cooktop USE Cooktop/Oven Temperature ControlsSurface Burners Home Canning Cookware CharacteristicsCookware Aluminum Foil Oven USEPositioning Racks and Bakeware BakewareBaking and Roasting Broiling ChartBroiling BroilerRange Care General CleaningRemoving the Oven Bottom Oven Door Exterior Oven DoorOven Cavity Oven Racks and Roasting RacksTroubleshooting Assistance or Service Items Whirlpool will not PAY for ONE Year Limited WarrantyDisclaimer of Implied Warranties Limitation of Remedies CallSu seguridad y la seguridad de los demás es muy importante Seguridad DE LA EstufaEl soporte antivuelco AdvertenciaCocina Piezas Y CaracterísticasPanel de control Quemadores exteriores USO DE LA Superficie DE CocciónPara fijar la temperatura del quemador Para fijar la temperatura del hornoUtensilios de cocina Enlatado caseroPara limpiar Utensilio DE Características CocinaPapel de aluminio USO DEL HornoHornear Utensilios para hornearCómo hornear y asar Ducto de escape del hornoCómo asar AsadorPara quitar el fondo del horno Cuidado DE LA EstufaLimpieza general Exterior DE LA Puerta DEL Horno Puerta del hornoCavidad DEL Horno Parrillas DEL Horno Y Para AsarNada funciona Solución DE ProblemasEl quemador exterior hace estallidos Los quemadores exteriores no funcionanLos resultados del horneado no son los que se esperaba El horno hace un ruido sordo acompasado cuando está en usoHorneado o asado lento El quemador del asador no se enciendeSi necesita piezas de repuesto Ayuda O Servicio TécnicoNuestros consultores ofrecen asistencia con respecto a Para obtener más asistenciaGarantía Limitada DE UN AÑO Whirlpool CorporationWhirlpool no Pagará POR LOS Siguientes Artículos Exclusión DE Garantías Implícitas Limitación DE RecursosW10121768B