Whirlpool RS696PXY If You Need Assistance Or Service, Before calling for assistance, Problem

Page 37

If You Need Assistance

Or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell YOU what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.

1. Before calling for assistance . . .

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It-could save you the cost of a service call.

PROBLEM

Nothing will operate

The oven will not operate

The surface units will not operate

Control knob(s) will not turn

The Self-Clean- ing cycle will not operate

POSSIBLE CAUSE

The unit is not wired into a live circuit with proper voltage.

A household fuse has blown or a circuit breaker has tripped.

You have not set the electronic control correctly.

You have programmed a delayed start time.

A household fuse has blown or a circuit breaker has tripped.

You are not setting the control knobs correctly.

You are not pushing in before turning.

The range clock does not show the correct time of day.

The Lock Lever is not in the Clean position-all the way to the right.

You have programmed a delayed start time.

SOLUTION1

Wire the unit into a live circuit with proper voltage. (See Installation Instructions.)

Replace household fuse or reset circuit breaker.

Refer to pages 14-27 for setting the electronic control.

Wait for the start time to be reached.

Replace household fuse or reset circuit breaker.

Push control knobs in before turning to a setting.

Push control knob(s) in before turning to a setting.

Reset clock to show the correct time of day. (See page 12.)

Move Lock Lever all the way to the right.

Wait for the start time to be reached.

continued on next page

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Contents Call us with questions or comments Thank you for buying a Whirlpool appliance Your safety is important to usImportant Safety Instructions Page Page Cooktop Control panel Parts And FeaturesOven contro1 panel Using the surface units Using Your RangeHot surface indicator lights This SectionCookware tips Using the cooktopCeramic Glass Pans Positioning racksHome canning information Food RackFor best air circulation Using aluminum foil forElectronic oven control Command padsDisplay/clock Using the electronic Minute Setting the clockTimer Audible signals Using the Off/Cancel padTo cancel the Minute Timer Baking/roasting Adjusting the oven temperature control Broiling Broiling rack position chart To broil at a lower temperatureBroiling tips Energy saving tips Using the electronic Mealtimer controlPage Method 2-Using Stop Time Position the oven racks properly and put food in the oven Page Method 2-Using Start Time and Stop Time Page Method 3-Using Cook Time and Stop Time Page Optional door panel pat Oven VentHow Cycle Using The Self-Cleaning CycleBefore you start This Section PawPaSetting the controls Page Special tips To stop the Self-Cleaning cycle at any timeThis Section Psgh Caring For Your RangePaw Cleaning the cooktop Cleaning tips Clean Cleaning OtherPart To USEOven light Problem If You Need Assistance Or ServiceSOLUTION1 Before calling for assistanceSolution If you are not satisfied with how the problem was solved If you need serviceIf you need assistance If you need FSP replace- ment partsCleanTop Cooking Product Warranty
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