Troubleshooting

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

■Is the power outlet properly wired and polarized?

Try another outlet to check for proper wiring and polarity.

■Is the power supply cord unplugged? Plug into a properly grounded 3 prong outlet.

■Has a household fuse blown, or has a circuit breaker tripped?

Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

■Is the main or regulator gas shutoff valve in the off position?

See Installation Instructions.

■Is the range properly connected to the gas supply? Contact a trained repair specialist or see Installation Instructions.

Surface burner makes popping noises

■Is the burner wet? Let it dry.

Cookware not level on cooktop

■Is the range level?

Level the range. See the Installation Instructions.

■Is the proper cookware being used?

Use cookware with a flat bottom. See “Cookware” section.

Excessive heat around cookware on cooktop

■Is the cookware the proper size?

Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.

Oven will not operate

■Is the power outlet properly wired and polarized?

Try another outlet to check for proper wiring and polarity.

■Is this the first time the oven has been used?

Turn any one of the surface burner knobs on to release air from the gas lines.

■Is the oven temperature control knob set correctly? See “Cooktop/Oven Temperature Controls” section.

■Is the main or regulator gas shutoff in the off position? Contact a designated service technician or see the Installation Instructions.

Oven makes muffled ticking noise when in use

■This is normal and occurs when the oven burner cycles on and off to hold the set oven temperature.

Surface burners will not operate

■Is this the first time the surface burners have been used? Turn on any one of the surface burner knobs to release air from the gas lines.

■Is the control knob set correctly? Push in knob before turning to a setting.

■Are the burner ports clogged? See “Surface Burners” section.

Oven burner flames are uneven, yellow and/or noisy

■Is propane gas being used?

The range may have been converted improperly. Contact a trained repair specialist.

■Is the air/gas mixture correct?

Contact a designated service technician to check the air/gas mixture or see the Installation Instructions.

Surface burner flames are uneven, yellow and/or noisy

■Are the burner ports clogged? See “Surface Burners” section.

■Are the burner caps positioned properly? See “Surface Burners” section.

■Is the air/gas mixture correct?

Contact a designated service technician to check the air/gas mixture, or see the Installation Instructions.

■Is propane gas being used?

The range may have been converted improperly. Contact a trained repair specialist.

Cooktop cooking results not what expected

■Is the proper cookware being used? See “Cookware” section.

■Is the control knob set to the proper heat level? See “Cooktop/Oven Temperature Controls” section.