Troubleshooting, Problem Possible Cause Solution

TROUBLESHOOTING

Occasionally, a problem may arise that is minor in nature, and a service call may not be necessary. Use this troubleshooting guide for a possible solution. If the unit continues to operate improperly, call an authorized service depot or Danby’s Toll Free Number 1-800-263-2629for assistance.

	PROBLEM	POSSIBLE CAUSE	SOLUTION

		• No power to unit.	• Check connection of power cord at power
		• No power to unit.	source.
1)	Unit does not work.		source.
1)	Unit does not work.	• Power cord is unplugged.	• Plug in unit.
		• Power cord is unplugged.

		• Wrong voltage is being used.	• Use proper voltage.
			• Use proper voltage.

		• Temperature control too high.	• Adjust settings as needed.
2)	Refrigerator running too	• Door not closed.	• Close the door securely.
2)	Refrigerator running too	• Hot food inserted.	• Cool food before inserting.
	frequently.
		• Doors open too long/often.	• Minimize door openings/duration.
		• Close proximity to heat source or direct	• DO NOT place unit close to heat sources or in
		sunlight.	direct sunlight.

3) Internal Temperature too		• Temperature control too high.	• Adjust settings as needed.
	cold.

		• No power to unit.	• Check connection of power cord at power
		• Power cord is unplugged.	source.
		• Power cord is unplugged.	• Plug in unit.
		• Wrong voltage is being used.	• Plug in unit.
		• Wrong voltage is being used.	• Use proper voltage.
		• Temperature control too low.	• Use proper voltage.
4) Internal Temperature not		• Temperature control too low.	• Check/adjust settings as needed.
	cold enough.	• Hot food inserted.	• Cool food before inserting.
		• Doors open too long/often.	• Cool food before inserting.
		• Doors open too long/often.	• Minimize door openings/duration.
			• Minimize door openings/duration.
		• Air flow obstruction.	• Allow room for air to circulate around the unit.
		• Close proximity to heat source or direct	• DO NOT place unit close to heat sources or in
		sunlight.	direct sunlight.

		• Temperature control too low.	• Adjust settings as needed.
		• Door not closed.	• Close door securely.
5) Freezer not cold enough.		• Hot food inserted.	• Cool food before insterting.
		• Doors open too long/often.	• Minimize door openings/ duration.
		• Wrong voltage is being used.	• Use proper voltage.

		• No power to unit.	• Check connection of power cord to power
		• No power to unit.	source.
6) Light will not work.		• Power cord is unplugged.	• Plug in unit.
6) Light will not work.		• Bulb is loose/needs replacing.	• Tighten or replace bulb.
		• Bulb is loose/needs replacing.	• Tighten or replace bulb.
		• Door switch is stuck.	• Check the switch for obstructions, clean if
			necessary.

TROUBLESHOOTING

PROBLEM

POSSIBLE CAUSE

SOLUTION

Unit does not work.

frequently.

cold.

cold enough.

5) Freezer not cold enough.

6) Light will not work.