IfYouNeedServiceOrAssistance...
We suggest you follow these steps:
1.Before calling for assistance...
Performance problems often result from little things you can find and fix without tools of any kind.
If nothing operates:
lIs the power supply cord plugged into a live circuit with the proper voltage? (See Installation Instructions.)
l Have you checked your home’s main fuses or circuit breaker box?
If surface units will not operate:
l Have you checked your home’s main fuses or circuit breaker box?
lDo the control knobs turn?
If surface unit control knob(s) will not turn:
lDid you push in before trying to turn?
If cooking results are not what you expected:
lIs the cooktop level?
l Are you following a tested recipe from a reliable cookbook?
. Are the pans the size called for in the recipe?
l Do the cooking utensils have smooth, flat bottoms and fit the surface units being used?
l Are you allowing time for a longer
2. If you need assistance*...
Call Whirlpool
and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations Whirlpool Corporation
2000
Benton Harbor, Ml 49022
Please include a daytime phone number in your correspondence.
3. If you need service’...
Whirlpool has a nationwide
technicians are trained to
fulfill the product warranty and provide after- warranty service, anywhere in the United States. To locate the authorized Whirlpool service company in your area, call our
Step 2) or look in your telephone directory Yellow Pages under:
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WHIRLPOOLAPPLIANCES
AUTHORlZEDWHlRLPOOLSEAVlCE
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4. If you need FSP” replacement parts*...
FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your Whirlpool appliance. FSP replacement pans will fit right and work right, because they are made to the same exacting specifications used to build every new Whirlpool appliance.
To locate FSP replacement parts in your area, refer to Step 3 above or call the Whirlpool
5.If you are not satisfied with how the problem was solved*...
l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of indepen- dent consumer experts that voices consumer views at the highest levels of the major appli- ance industry.
l Contact MACAP only when the dealer, autho- rized servicer or Whirlpool have failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive Chicago, IL 60606
. MACAP will in turn inform us of your action
*When requesting assistance, please provide: model number, serial number, date of purchase, and a complete description of the problem.This information is needed in order to better respond to your request.
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