Whirlpool TT18HK If You Need Assistance Or Service, Before calling for assistance, Problem

Page 18

If You Need Assistance

Or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.

1. Before calling for assistance . . .

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM

Your refrigerator will not operate

POSSIBLE CAUSE

The power supply cord is not plugged into a live circuit with proper voltage.

A household fuse has blown or circuit breaker tripped.

The Temperature Control is not set correctly.

SOLUTION

Firmly plug power cord into a live circuit with proper voltage. (See page 5.)

Replace household fuse or reset circuit breaker.

Set Temperature Control to a numbered setting. (See page 7.)

Unfamiliar sounds or a rattling/jingling noise

There is water in the defrost pan

The lights do not work

The optional ice maker will not operate

There is something on top of or behind the refrigerator.

The sounds are normal.

This is normal in hot, muggy weather. The pan may even be half full.

A household fuse has blown or circuit breaker tripped.

The power supply cord is not plugged into a live circuit with proper voltage.

The bulb is burned out.

The freezer has not had enough time to get cold.

The signal arm is in the OFF (up) position.

The water valve is turned off.

Water is not getting to the ice maker.

Remove item from on top of or behind the refrigerator.

New features on your new refrigerator make new sounds. (See “Understanding the sounds you may hear” on page 12.)-

Make sure the refrigerator is level so the pan does not overflow.

Replace household fuse or reset circuit breaker.

Firmly plug power cord into a live circuit with proper voltage. (See page 5.)

Replace bulb. (See page 11.)

Allow the freezer time to get cold-this could take overnight.

Push signal arm down to the ON position. (See page 10.)

Turn the water valve on.

Check the water line for clogs or leaks.

18

Page 17 Page 19
Image 18
Page 17 Page 19
Contents UseAndCare 7173Your safety is important to us Thank you for buying an Estate applianceImportant Safety Instructions Help us help youParts And Features Control panelBefore Using Your Refrigerator Cleaning itPlugging it Installing it properly Leveling itTemperature controls Using Your RefrigeratorSetting the controls Exterior moisture controlChanging the control SettingsAdjusting the refrigerator shelves Condition ReasonRemoving the crispers Removing the meat drawerCover Crisper coverUsing the ice cube trays Using the optional automatic ice makerRemoving the freezer shelf Changing the light bulbs Removing the base grille Reversing the door swingUnderstanding the sounds you may hear Saving energy Caring For Your Refrigerator Cleaning your refrigeratorHOW to Clean Part Long vacations Vacation and moving Care Short vacationsPower interruptions Food Storage GuideStoring fresh food Storing frozen food Solution If You Need Assistance Or ServiceProblem Before calling for assistanceIf you need assistance If you need serviceIf you are not satisfied with How the problem was solved If you need FSP replace- ment partsFull FIVE-YEAR Warranty Refrigerator WarrantyLength of Warranty Whirlpool will PAY for Whirlpool will not PAY for
Top Page Image Contents