If the suggested corrective action does not fix the problem, call your service representative.
Problem | Action | |
Job did not print or incorrect | Make sure Ready appears on the operator panel before you send a job to | |
characters printed. | print. Press Go to return to Ready. | |
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| Make sure print media is loaded. Press Go to return to Ready. | |
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| |
| Verify the printer is using the correct printer language. | |
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| |
| Verify you are using the correct printer driver. | |
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| Make sure the parallel, serial, ethernet, or USB cable is firmly plugged in at | |
| the back of the printer. Make sure you are using the correct cable. Use IEEE | |
| ||
| 1329605 (10 ft) or 1427498 (20 ft). If you use | |
| modem cable is used. | |
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| |
| If the printer is connected through a switch box, try a direct connection. | |
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| |
| Verify the correct paper size is selected through the operator panel, in the | |
| printer driver, or in the software application. | |
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| |
| Make sure PCL SmartSwitch and PS SmartSwitch are set to On. | |
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| |
Job did not print or incorrect | If you are using a print spooler, verify the spooler is not stalled. | |
characters printed (continued). |
| |
If you print across a network or on a Macintosh computer, see Solving | ||
| ||
| network printing problems. | |
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| |
| Check the printer interface from the Setup Menu. | |
| Determine which host interface you are using. Print a menu settings page to | |
| verify the current interface settings are correct. See Printing the menu | |
| settings page. | |
| If you are using a serial interface: | |
| • Make sure Honor DSR is set to Off. | |
| • Check the protocol, baud, parity, and data bit settings. The settings on the | |
| printer and on the host computer should match. | |
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| |
Printer seems to print slowly. | Make sure you select the appropriate Paper Type setting before sending a job | |
| to print. | |
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| |
| If the Paper Type is set to Transparency, the printer adjusts the fuser | |
| temperature and slows printing to improve the print quality. After printing on | |
| this media, the printer requires additional time to warm the fuser after you | |
| select another Paper Type setting (such as Plain Paper or Letterhead). | |
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| |
| Reduce the complexity of your print job. Eliminating the number and size of | |
| fonts, the number and complexity of images, and the number of pages in a job | |
| may increase print speed. | |
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| |
| Set Page Protect Off from the Setup Menu. See Page Protect for more | |
| information. | |
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