Problem | Action |
Unexpected page breaks | Increase the Print Timeout value in the Setup Menu. |
appear. |
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Transparencies jam. | If you just turned the printer on or the printer has been idle for a period of |
| time, print on paper before trying to print on transparencies. |
| Disabling Power Saver may also prevent transparencies from jamming after |
| the printer has been idle. See Power Saver for more information. |
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Paper is jammed in the fuser. | Rotate the fuser pressure release lever down and remove the jammed paper. |
| See Clearing paper jams for more information. |
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Part of the printed page was | Make sure you have the correct size paper in the paper tray and the paper |
clipped or is cut off. | size is set correctly for the paper in the tray. |
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Printer is connected to the USB | Make sure you are using Windows 98, Windows 2000, Windows Me, or |
port, but will not print. | another |
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Paper does not feed properly. | Make sure you’re using recommended media. Do not use 16 lb paper or |
| paper greater than 32 lb with the duplex unit. |
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| Make sure the adjustable guides in the paper tray are adjusted properly for |
| the media you loaded. |
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| Make sure the stack of media does not exceed the maximum stack height |
| indicated on the tray. |
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Print media misfeeds or multiple | Make sure the print media you are using meets the specifications for your |
feeds occur. | printer. Refer to the Card Stock & Label Guide for more information. |
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| Flex print media before loading it in any of the paper sources. |
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| Make sure the print media is loaded correctly. |
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| Make sure the paper width and length guides on the paper sources are |
| adjusted correctly. |
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| Do not overfill the paper sources. |
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| Do not force print media into the multipurpose feeder when you load it; |
| otherwise, it may skew or buckle. |
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| Remove any curled print media from paper sources. |
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Print media misfeeds or multiple | Load the recommended print side correctly for the type of print media you are |
feeds occur (continued). | using. See Loading media for more information. |
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| Load less print media in the paper sources. |
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| Turn the print media over or around and try printing again to see if feeding |
| improves. |
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| Do not mix print media types. |
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| Do not mix reams of print media. |
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| Remove the top and bottom sheets of a ream before loading the print media. |
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| Load a paper source only when it is empty. |
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Envelope misfeeds or | Remove the stack of envelopes from the multipurpose feeder. Load one |
multiple feeds occur. | envelope, feed it through the printer, and then reload the stack of envelopes in |
| the multipurpose feeder. |
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| Push down the bottom plate until it locks into place. See Loading the |
| multipurpose feeder for an illustration. |
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