Requesting Assistance or Service
Before calling for assistance or service, please check “Troubleshooting” on page 19. It may save you the cost of a service call. If you still need help, follow the instructions below.
For assistance or service in the U.S.A.:
1. If you need assistance* ...
Call the Whirlpool Consumer Assistance Center
| telephone number. Dial | |
| anywhere | in the U.S.A.: |
w | 301 | |
| and talk with one of our trained consult- | |
L!a | ants. The | consultant can instruct you in |
how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
If you prefer, write to: Mr. William Clark
Consumer Assistance Representative Whirlpool Corporation
2000 North
Benton Harbor, Ml
Please include a daytime phone number in your correspondence.
2. If you need service* .. .
Whirlpool has a nationwide network of authorized Whirlpool service companies. Whirlpool
service technicians are trained to fulfill SERVICE the product warranty and provide after-
warranty service, anywhere in the United
ElStates. To locate the authorized Whirlpool service company in your area, call our Consumer Assistance Center telephone number (see Step 1) or look in your telephone directory Yellow Pages under:
3.If you need FSP@
replacement parts .. .
FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your WHIRLPOOL@ appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new WHIRLPOOL appliance.
To locate FSP replacement parts in your area, refer to Step 2 or call the Whirlpool Consumer Assistance Center number in Step 1.
4.If you are not satisfied with how the problem was solved . ..
l Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of indepen- dent consumer experts that voices consumer views at the highest levels of the major appliance industry.
l Contact MACAP only when the dealer, authorized servicer, and Whirlpool have failed to resolve your problem.
Major Appliance Consumer Action Program 20 North Wacker Drive
Chicago, IL 60606
l MACAP will in turn inform us of your action.
l
Authorzed Whirlpool Servce (Exampie XYZ Serwe Co )
* WASHING MACHINES 8 DRYERS, SERVICE&REPAIR
See- WhIrlpool Appliances or Aulhonzed Whlripool Sew~ce [Example- XYZ Serace Co )
l When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.
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