Whirlpool MT5120XAQ If You Need Assistance or Service, Before calling for assistance, Problem

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If You Need Assistance or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.

1. Before calling for assistance .. .

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM

Nothing will operate

The microwave oven will

not run

Turntable will not turn

POSSIBLE CAUSE

The power supply cord is not plugged into a live circuit with the proper voltage.

A household fuse has blown or a circuit breaker has tripped.

The electric company has experienced a power failure.

You are using the oven as a timer.

The door is not firmly closed and latched.

You did not touch START/ ENTER.

You did not follow directions exactly.

An operation that was pro- grammed earlier is still running.

Turntable is not correctly in place.

Support is not operating correctly.

SOLUTION

Plug power supply cord into a live circuit with the proper voltage. (See pages 7 and 9.)

Replace household fuse or reset circuit breaker.

Check electric company for a power failure.

Touch OFF/CANCEL to cancel the Minute Timer.

Firmly close and latch door.

Touch START/ENTER.

Check instructions for the function you are operating.

Touch OFF/CANCEL to cancel previous programming.

Make sure turntable is correct-side up and is sitting securely on center shaft.

Remove turntable and restart oven. If turntable support does not move, call an authorized Whirlpool service technician for repair. Cooking without the turntable can give you poor results.

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Contents UseAndCare Part NO. TINSEB087MRR0/4313782 Rev. CYour safety is important to us Thank you for buying a WHIRLPOOL@ applianceMicrowave Oven Safety On nextWater stays cool, do not use it TestBefore Precautionstoavoid Operating safety precautions Glass turntable If your electric power line or outletGeneral information Flre Hazard Installation InstructionsBuilt-in kits 4GROUNDING. Instructions Electrical requirementsThis Section Getting to Know Your Microwave OvenHow your microwave oven works Radio interference Microwave oven features Removable Turntable SupportCook Guide Label Model and Serial Number PlateIII Control panel featuresIIIIt Interrupting cooking Audible signalsUsing the safety lock Using the demonstration feature To set the demo featureTo cancel the demo feature Built-in kitsSetting the clock To set time Choose setting Enter time of dayComplete entry Touch YOU seeUsing Minute Limer Enter Time to Be counted DownStart countdown TouchUsing Your Microwave Oven To get the best cookingResults Cooking with more than oneCooking at high cook power When the cooklng time ends, a longPut food in oven and close door Set cooking time OvenCooking at lower cook PowersCook Power Name Touch YOU see Start Set Cook PowerStart oven Using Auto Cook SettingPut food in oven and close door Choose Auto Cook Enter amount Items To beAuto cook chart Food AmountUsing Easy Defrost Close Door After Defrosting, oven will stopOne long tone will sound Liiwam Open Door Or TouchFood Defrost chartProcedure Set Cook Power for first cycle Defrosting tipsCooking with more than one cook cycle Twice On nextSet Cook Power for second cycle When cooking time ends, a long toneSet cooking time for second Cycle Touch YOU see Start EnterFire Hazard Using PopcornChanging or adding instructions When popping time ends, a long tone Using Beverage Place cup of beverage in oven and close door Choose BeverageChoose Personal Choice Set cooking time Using Personal ChoiceTo program Personal Using ADD Minute You cannot use ADD Minute withAdding or subtracting cook time Make sure food is in ovenUsing Pause Choose PauseTouch in instructions for sec- ond cooking cycle Touch YOU see IstartFood Spoilage Hazard Using Auto StartWhen the cooking time ends Choose Auto Start Set cooking time ElmCaring for Your Microwave Oven For exterior surfaces and control panelReheating chart Cooking GuideMicrowave cooking chart Cooking tips Using aluminum foil Arranging foodCooking you should not do Your microwave oven Container must be half filledQuestionsanswers If You Need Assistance or Service ProblemSolution Before calling for assistanceDisplay is flashing Problem Possible CauseBut the oven is not cooking If you need assistance If you need serviceIf you are not satisfied with how the problem was solved Full ONE-YEAR Warranty WarrantyLimited FOUR-YEAR Whirlpool will not PAY for