Troubleshooting guide/after-sales service
Before calling
Performance problems often result from simple things you can find and solve yourself without tools of any kind.
If your refrigerator does not work
•Is the power plug plugged into a live socket with the proper voltage?
•Have you checked your home’s fuses?
If there are noises or vibrations
Most of the noises are normal. Hard surfaces like the floor, walls, and cabinets can make the noises seem louder. The following describes the most common types of noises and what may be making them.
• Slight hum
You may be hearing the refrigerator's fan motor and moving air.
• Clicking noises
The thermostat clicks when the refrigerator stops running and when it starts. The defrost timer clicks when the defrost cycle starts and stops.
• Water noises
When the refrigerator stops running, you may hear a gurgling noise in the pipes for a few minutes. You may also hear the defrost water running into the defrost water pan.
• Ice maker noises
Since your appliance has an ice maker, you may hear buzzing (from the water valve), trickling water and the clatter of the ice falling into the bucket.
If your ice maker does not work
•Has the freezer had enough time to become cold? With a new refrigerator this may take overnight.
•Is the ice maker ON/OFF button set to ON ?
•Is the water turned on? Is water getting to the ice maker?
•Is there a water filter installed on the refrigerator?
This filter may be clogged or installed incorrectly. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call a qualified technician.
If there is water in the defrost pan
•This is normal in hot, damp weather. The pan can even be half full. Make sure the refrigerator is level so that the water does not overflow.
If the edges of the refrigerator cabinet, which come in contact with the door seal, are warm to the touch
•This is normal in hot weather when the compressor is running.
If the light does not work
•Have you checked your home’s fuses?
•Is the power plug plugged into a live socket with the proper voltage?
•Has the light bulb burnt out?
In the case of burned out bulbs
1.Always remove the power plug from the socket.
2.See chapter “Maintenance and Cleaning”.
If the motor seems to run too much
•Is the condenser free of dust and fluff?
•Are the doors properly closed?
•Are the door seals properly fitted?
•On hot days or if the room is warm, the motor naturally runs longer.
If the door has been opened a lot or if a large amount of food has been stored, the motor will run longer to cool down the interior.
Remember
Motor running time depends on different things: number of door openings, amount of food stored, temperature of the room, setting of the temperature controls.
If you have followed the above checks and your appliance still does not work properly, get in touch with the
If the refrigerator temperature is too high
•Are the refrigerator controls correctly set?
•Has a large amount of food been added to the refrigerator or freezer?
•Check that the doors are not opened too often.
•Check that the doors close properly.
•Make sure that air flow vents inside the compartment are not blocked, as this prevents the circulation of cold air.
If there is moisture
•Make sure that air flow vents inside the compartment are not blocked, as this prevents the circulation of air.
•Make sure that the food is properly packaged. Dry any dampness on food containers before placing them in the refrigerator.
•Check that the doors are not opened too often. When the door is opened, humidity from the room air enters the refrigerator. The more often the door is opened, the faster humidity builds up, especially when the room itself is very humid.
•If the room is very humid, it is normal for moisture to build up inside the refrigerator.
•It is normal for droplets of water to form on the back wall after the automatic defrost cycle.
If the doors do not open and close properly
•Check that food packages are not blocking the door.
•Check that the pans, shelves, drawers and ice maker are all positioned correctly.
•Check that the door seals are not dirty or sticky.
•Make sure that the refrigerator is level.
43