Napoleon Fireplaces GDIZC-N manual Trouble Shooting Guide, Symptom Problem Test Solution

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14

TROUBLE SHOOTING GUIDE

BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE PILOT AND THE MAIN BURNER WITH THE GLASS DOOR REMOVED.

SYMPTOM

PROBLEM

TEST SOLUTION

 

 

 

Pilot will not light.

PILOT

BURNER

THERMOCOUPLE

 

 

 

 

No spark at pilot burner

-

check if pilot can be lit by a match

 

 

 

 

 

 

 

 

 

 

-

check that the wire is connected to the push button ignitor.

 

 

 

 

 

 

 

 

 

 

-

check if the push button ignitor needs tightening.

THERMOPILE

-

replace the push button ignitor.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Spark gap is incorrect

- spark gap should be 0.150" to 0.175" (5/32" to 11/64" approx.)

 

 

 

 

from the electrode tip and the pilot burner.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No gas at the pilot burner

-

check that the manual valve is turned on.

 

 

 

 

 

 

 

 

 

 

-

check the pilot orifice for blockage.

 

 

 

 

 

 

 

 

 

 

-

replace the valve.

 

 

 

 

 

 

 

 

 

 

-

call the gas distributor.

Out of propane gas.

- fill the tank.

Pilot goes out when the gas knob is re- leased.

 

 

System is not correctly purged.

-

purge the gas line with the glass door open.

 

 

 

 

 

 

 

 

 

Out of propane gas

-

fill the tank.

 

 

 

 

 

 

Pilot flame is not large enough

-

turn up the pilot flame.

 

Pilot flame is not engulfing the

-

turn up pilot flame.

 

thermocouple.

-

replace pilot assembly.

 

 

 

 

 

 

 

 

 

Thermocouple shorting.

-

loosen and tighten thermocouple.

 

 

 

 

 

-

clean thermocouple and valve connection.

 

 

 

 

-

replace thermocouple.

 

 

 

 

-

replace valve.

 

Pilot burning; no gas to main burner; gas knob is on 'HI'; wall switch / thermostat is on.

Faultly thermocouple.

-

replace.

Faulty valve.

-

replace.

 

 

Main burner orifice is plugged.

-

remove stoppage in orifice.

 

 

 

 

 

 

 

 

Faulty thermopile.

-

replace.

 

 

Faulty themostat or switch.

-

connect a jumper wire across the wall switch terminals; if main

 

 

 

burner lights, replace thermostat.

 

 

 

- disconnect the switch wires & connect a jumper wire across ter-

 

 

 

minals 1 & 3; if the main burner lights, check the wires for defects

 

 

 

and / or replace wires.

 

 

 

 

 

 

Faulty valve.

-

replace.

Pilot goes out while Gas piping is undersized.

- turn on all gas appliances and see if pilot flame flutters, di-

standing; Main burner

minishes or extinguishes, especially when main burner ignites.

is in 'OFF' position.

Monitor supply pressure.

 

- check if supply piping size is to code. Correct all undersized

 

piping.

Main burner goes out; pilot stays on.

Pilot flame is not large enough or -

turn up pilot flame.

not engulfing the thermopile.

- replace pilot assembly.

Thermopile shorting

-

clean thermopile and thermopile connection to valve.

Remote wall switch wire is too - shorten wire to correct length or wire gauge. long, too much resistance in the

system

Faulty thermostat or switch

- replace

W415-0223 / E / 03.05.09

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Page 13 Page 15
Contents GAS-FIRED Direct Vent Insert Table of Contents Napoleon GAS Fireplace Presidents Lifetime Limited Warranty Care of GLASS, and Plated Parts General InstructionsGeneral Information For example in Massachusetts StateInstallation Sided Backer Plates Side ViewsChimney Connection High temperature sealInsert Vent Connection Screws. Then sealFinishing Wall Switch / ThermostatGAS Installation Logo Placement LOG PlacementDoor Installation Mantle ClearanceOperation / Maintenance Operating InstructionsOptional Blower Installation Venturi Adjustment AdjustmentsPilot Burner Adjustment Vent RestrictionThrough your Napoleon dealer or distributor ReplacementsWhen ordering replacement parts always give the following InformationPage Trouble Shooting Guide Symptom Problem Test SolutionCheck that the logs are correctly positioned Main burner goes outBlocked Seal is tightAppliance Service History
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Manual 16 pages 47.21 Kb

GDIZC-N specifications

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