Something not working
If the oven is not working correctly, please carry out the following checks, before contacting your local Zanussi Service Force Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
SYMPTOM | SOLUTION | |
ν The oven does not come on | υ Press the OVEN ON button, then select a cooking | |
| function. | |
| υ Check the fuse and ensure the socket switch or the | |
| switch from the mains supply to the oven are ON. | |
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ν The oven light does not come on | υ Switch on the oven using push button 1. | |
| υ Check the light bulb, and replace it if necessary (see | |
| "Replacing the Oven Light") | |
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ν It takes too long to finish the dishes, or they are | υ The temperature may need adjusting | |
cooked too fast. | ||
υ Refer to the cooking function sections and to any | ||
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| cooking chart provided | |
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ν Steam and condensation settle on the food and the | υ Leave dishes inside the oven no longer than | |
oven cavity. | minutes after the cooking is completed. | |
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ν The timer does not work | υ Check the instructions for the timer. | |
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ν The oven fan is noisy | υ Check that shelves and bakeware are not vibrating in | |
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| contact with the oven back panel. | |
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Service and Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working.”
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of the fault
4.The model and serial number of the appliance (found on the rating plate)
5.The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls.
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