Frequently Asked Questions
Frequently Asked Questions
Q.I am having trouble with the scanning wand.
A.Try moving the wand back and forth across the barcode several times. Try scanning from corner to corner. It is easier to move the scanning wand smoothly with a quick motion rather than a slow motion.
Q.How long does it take to download a new UPC database from a Home Hub?
A.It takes about 70 minutes. Normally this occurs in the middle of the night. Downloading a new database does not interfere with the normal operation of your oven.
Q.When the oven is plugged into a wall outlet for the first time, it does not work properly. What’s wrong?
A.The microcomputer used in the oven control may temporarily become scrambled and fail to function as programmed. Unplug the oven from the wall outlet and then plug it in again. The microcomputer will then reset for proper functioning.
Q.Why does the turntable make noise when the oven is turned on?
A.The noise occurs as the turntable roller rest moves around the microwave floor. Frequent cleaning of these parts should eliminate or reduce the noise.
Q.Why is there noise coming from the oven when using a lower power level?
A.When cooking with power other than 100%, the oven automatically turns on and off to obtain lower power output. The clicking noise can be heard when the oven switches on and off. This is normal. The fan will continue to run during the entire cooking cycle.
Q.Why is there steam coming out of the vent?
A.Steam is produced as foods heat. It is normal for the oven to vent steam during cooking.
Q.What is wrong when the oven light is not working?
A.The light bulb may have burned out or START was not pressed.
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