Roksan Audio MkIII user manual Troubleshooting, Symptom Common Remedy

TROUBLESHOOTING K a n d y Dual Laser DVD Player

If you suspect that your ROKSAN Kandy DVD Player is not operating properly, you should check all the connections carefully. Pay particular attention to input and output connections. Phono plugs should be fully inserted- a frequent cause of problems is that Phono plug surrounds do not make proper contact. Check the DVD Setup Menu and ensure the correct outputs are selected. Below are some commonly encountered problems with suggestions for possible cure. The list is not exhaustive: If you have any unresolved problems, please consult your appointed ROKSAN dealer or distributor.

SYMPTOM (COMMON)	REMEDY
No power.	Insert the power plug securely into the power outlet.
	Check if the standby button on the front of the player is set to on.
	Check if there is power at the AC outlet by plugging in another appliance.
Play fails to start even when	Condensation has formed: wait about 1 to 2 hours to allow the player to dry out.
PLAY is pressed.	This player cannot play discs other than DVDs, video CDs and audio CDs.
Play commences but then stops	Check if the disc is defective by trying another disc.
immediately.	Check the region (local) code.
	The disc may be dirty and may require cleaning.
	Ensure that the disc is installed with the label side up.
No picture.	Ensure that the equipment is connected properly.
	Ensure that the input setting for the TV is “Video”.
	Check if the TV is switched on.
	Select the same channel and source on the TV as on the player.
No sound.	Ensure that the equipment is connected properly.
	If using a HiFi amplifier, try another sound source.
Distorted sound.	Ensure that the input settings for the TV and stereo system are proper.
	No sound is heard during still picture (pause) or slow-motion play.
No audio at Digital Output	Check the digital connections.
	Check the settings menu to make sure that the DIGITAL output is set to ON.
	Check if the audio format of the selected audio language matches your receiver
	capabilities.
Distorted picture.	Check the disc for fingerprints and clean with a soft cloth, wiping from centre to
	edge.
	Sometimes a small amount of picture distortion may appear. This is not a
	malfunction.
Completely distorted picture or	The disc format is not according to the TV-set used (PAL/NTSC).
no colour in picture.
Picture is distorted during rapid	The picture will be somewhat distorted at times: this is normal.
advance or rapid reverse.
No rapid advance (or rapid	Some discs may have sections, which prohibit rapid advance (or rapid reverse).
reverse) play.
No 4:3 (16:9) picture.	Choose the correct setup “TV DISPLAY” item, which matches the TV set used.
No operations can be performed	Check the batteries are installed with the correct polarities (+ and -).
with the remote control.	The batteries are depleted: replace them with new ones.
	Point the remote control unit at the remote control signal sensor and operate.
	Operate the remote control unit at a distance of not more than 7 meters from the
	remote control signal sensor.
	Remove the obstacles between the remote control unit and remote control signal
	sensor.

No key operation (by the unit and/or the remote control) is effective.

Turn the unit off and then back to on. Alternatively, turn off the unit, disconnect the AC power cord then re-connect it. (The player may not be operating properly due to lighting, static electricity or some other external factor.)

Roksan Audio ltd	Kandy DVD Player User Manual
CLASSIFICATION: General Use	Version 3.00

All specifications are liable to change without notice. E&OE Page 12 of 16 ENGLISH