Appendix B, Troubleshooting | D-Link DWS/DXS-3200 guide

Appendix B, Troubleshooting

Appendix B, Troubleshooting

This section describes problems that may arise when installing the and how to resolve these issue. This section includes the following topics:

•Problem Management — Provides information about problem management with DXS-3250/DXS-3227P/ DXS-3227.

•Troubleshooting Solutions — Provides a list of troubleshooting issues and solutions for using DXS-3250/ DXS-3227P/DXS-3227.

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D-Link DWS/DXS-3200 manual Appendix B, Troubleshooting

Contents

Web/Installation Guide Table of Contents Managing Device Information Configuring Ports 115 Configuring IP Information 171 Configuring Quality of Service 237 Configuring System Time 281 DXS/DWS-3227/3227P, DXS/DWS-3250 User Guide Overview PrefaceDXS/DWS-3227/3227P, DXS/DWS-3250 User Guide Overview Intended Audience DXS/DWS 3200 Series User Guide DXS-3250/DWS Front Panel Device DescriptionViewing the Device Viewing the Device DXS/DWS-3227 Front Panel DXS/DWS-3227P Front Panel Back Panels DXS/DWS-3227P Front Panel 10G XFP Fiber port Ports Description1000Base-T Gigabit Ethernet Ports Optional Modules 10G XFP Fiber port SFP PortsPorts Description RS-232 Console Port Stacking Ports Stacking Kit Optional Port LEDs Cable SpecificationsLED Definitions 1000Base-T Gigabit Ethernet RJ-45 Port LEDs 1000Base-T Gigabit Ethernet RJ-45 Port LED Indications LED DefinitionsPort Description LED Indication System LEDs SFP LEDsSFP LED Indications Description System’s LED Indications LED Description Indication Pin Connections for the 10/100/1000 Ethernet Interface Cable, Port, and Pinout InformationRJ-45 Pin Connections for 10/100/1000 Base-TX Use CX-4 Port Pin Connections Cable, Port, and Pinout InformationPin Use DXS/DWS Physical DimensionsDXS/DWS 3250 / DXS/DWS 3227P DB-9 Port Pin Connections Use Physical Dimensions DXS/DWS 3200 Series User Guide Preparing for Installation Preparing for InstallationInstallation Precautions Mounting Device Unpacking Package ContentsSite Requirements Unpacking Essentials Rack Installation Installing the DeviceDesktop or Shelf Installation Installing the Device Attaching the Mounting Brackets Mounting Device in a Rack Connecting the Switch to a Terminal Connecting the DeviceAC Power Connection General Configuration Information Initial ConfigurationGeneral Configuration Information Auto-Negotiation Device Port Default Settings Booting the SwitchDevice Port Default Settings Function Booting the Switch Configuration Overview Configuration Overview Initial ConfigurationStatic IP Address and Subnet Mask User Name Snmp Community Strings Following screen displays the default device configuration Advanced Configuration Retrieving an IP Address From a Dhcp Server Receiving an IP Address From a Bootp Server Advanced Configuration Configuring Security Passwords Introduction Security Management and Password ConfigurationConfiguring an Initial Console Password Configuring an Initial Http Password Configuring an Initial Telnet PasswordConfiguring an Initial SSH password Configuring an initial Https Password Software Download through XModem Software Download and RebootSoftware Download Through Tftp Server Boot Image Download Software Download and Reboot Configuring Stacking Configuring Stacking Startup Menu Functions Download Software Erase Flash Sectors Erase Flash FileStartup Menu Functions Password Recovery Wlan Licence Key Press Enter Press Escape This page is left blank intentionally Getting Started Starting the D-Link Embedded Web Interface Click . The D-Link Embedded Web Interface Home Page opens Link Embedded Web Interface Home Starting the D-Link Embedded Web Interface Interface Components Understanding the D-Link Embedded Web InterfaceView Description Device Representation Understanding the D-Link Embedded Web Interface Using the D-Link Embedded Web Interface Management Buttons Modifying Configuration Information Using Screen and Table OptionsAdding Configuration Information Using Screen and Table Options Deleting Configuration Information IP Interface Settings Resetting the Device Resetting the DeviceClick System General Reset. The Reset page opens Logging Off from the Device Click . The D-Link Embedded Web Interface Home Page closes Defining the System Description Managing Device InformationDefining the System Description DXS/DWS 3200 Series User Guide Click System General Mode. The Mode Page opens Defining Advanced System SettingsDefining Advanced System Settings Check the Enable Jumbo Frames field This page is left blank intentionally Managing Power over Ethernet Devices Modify the Unit No., Power Status, and Powered Device fields Defining PoE System Information Defining PoE System Information Define the Unit No. and the System Usage Threshold field Displaying and Editing PoE System Information PoE Interface Displaying and Editing PoE System Information Click . The PoE Interface Edit Page opens DXS/DWS 3200 Series User Guide Managing Stacking Stacking Failover Topology Understanding the Stack TopologyStacking Members and Unit ID Removing and Replacing Stacking Members Stacking Failover Topology Switching the Stacking Master Exchanging Stacking Members Stack Page contains the following fields Click System General tab. The Stack Page opens This page is left blank intentionally Configuring Device Security Configuring Management Security Configuring Authentication Methods Defining Access Profiles Configuring Management Security Add Access Profile Click . The Add Access Profile Page opens Configuring Device Security Defining Profile Rules Profile Rules Add Profile Rule Click . The Add Profile Rule Page opens Click . The Profile Rules Setting Page opens Defining Authentication Profiles Authentication Profile Add Authentication Profile Click . The Add Authentication Profile Page opens Mapping Authentication Methods Authentication Mapping Define the Console, Telnet, and Secure Telnet SSH fields Defining Radius Settings Radius Add Radius Server Click . The Add Radius Server Page opens Radius Server Settings Click . The Radius Server Settings Page opens Defining TACACS+ Authentication TACACS+ Add TACACS+ Host TACACS+ Host Settings Defining Local Users Configuring PasswordsClick . The Add Local User Page opens Local User Settings Click . The Local User Settings Page opens Defining Line Passwords Line Password Defining Enable Passwords Enable Password Advanced Port-Based Authentication Configuring Network SecurityPort-Based Authentication Configuring Network Security DXS/DWS 3200 Series User Guide Defining Network Authentication Properties Network Authentication Properties DXS/DWS 3200 Series User Guide Defining Port Authentication Port Authentication Supplicant Timeout Server Timeout Click . The Port Authentication Settings Page opens Configuring Multiple Hosts Multiple Host Multiple Host Settings Defining Authentication Hosts Authenticated Host Configuring Traffic Control Managing Port Security Port Security Port Security Settings Click . The Port Security Settings Page opens Enabling Storm Control Storm Control Storm Control Settings Click . The Storm Control Settings Page opens Defining DOS Protection Security Defining DOS Protection Security Add Martian Addresses Click . The Add Martian Addresses Page opens Configuring Ports Interface Configuration Port Configuration Settings Click . The Port or LAG Interface Settings Page opens Configuring Ports Viewing Port Properties Interface Properties Port Properties Viewing Port Properties This page is left blank intentionally Aggregating Ports Configuring Lacp Click . The Lacp Parameters Settings Page opens Configuring Lacp Edit the Port Priority and Lacp Timeout fields Defining LAG Members LAG Membership Configuring VLANs Defining Vlan Properties Vlan Properties Add Vlan Defining Vlan Properties Defining Vlan Membership Vlan Membership Defining Vlan Membership Defining Vlan Interface Settings Vlan Interface Settings Defining Vlan Interface Settings Click . The Vlan Interface Settings Page opens Configuring Garp Defining Garp Configuring Garp Click . The Garp Parameters Settings Page opens Defining Gvrp Gvrp Parameters Gvrp Parameters Settings Click . The Gvrp Parameters Settings Page opens Configuring Multicast VLANs Defining Protocol Based VLANs Defining Vlan GroupsDefining Vlan Groups Add Protocol Group Click . The Vlan Protocol Port Setting Page opens Defining Vlan Protocol Ports Vlan Protocol Port Setting Click . The Protocol Group Settings Page opens Defining Wlan Defining Wlan System Properties Enabling Wlan Defining Wlan System Properties Defining Wlan SecurityClick Wlan System ESS/Security. The ESS Security Page opens Create ESS Configuration Click . The Create ESS Configuration Page opens ESS Settings DXS/DWS 3200 Series User Guide Viewing Wlan Rogues Click Wlan System Rogues. The Wlan Rogues Page opens DXS/DWS 3200 Series User Guide Viewing Wlan Stations Monitor Wlan Stations Defining Wlan Access Points Defining Wlan Access Point Properties Defining Wlan Access Points Adding a New Access point WTP Edit Screen Configuring Wlan VLANs Wlan Access Point VLANs Configuring Wlan Template Settings Click . The Create Wlan Template Page opens Create Wlan Template Configuring Wlan Radio Settings Defining Wlan Radio Settings Configuring Wlan Radio Settings Click . The Modify Radio Setting Page opens Defining BSS Settings Click Wlan Radio BSS Settings. The BSS Settings Page opens Click . The Create AP BSS Configuration Page opens Create AP BSS Configuration Click . The Edit BSS Settings Page opens Edit BSS Settings Defining Wlan Power Settings Wlan Radio Power Settings Defining Wlan Viewing Access Point Statistics Viewing Wlan Statistics Viewing Wlan Statistics Viewing Radio Interfaces Statistics Wlan Radio Interface Statistics Defining Wlan Viewing BSS Statistics Click Wlan Monitor BSS. The BSS Information Page opens Wlan Stations Statistics DXS/DWS 3200 Series User Guide Configuring IP Interfaces Configuring IP InformationConfiguring IP Interfaces Defining IP Addresses Click . The Add IP Interface Page opens Click . The IP Interface Settings Page opens Add IP Interface Defining Default Gateways Default Gateway Configuring Dhcp Click . The Add Dhcp IP Interface Page opens Add Dhcp IP Interface Configuring ARP ARP ARP Settings Configuring Domain Name Servers Configuring Domain Name ServersDefining DNS Servers Remove Click . The Add DNS Server Page opens Defining DNS Host Mapping DNS Host Mapping Add DNS Host Defining the Forwarding Database and Static Routes Defining Static Forwarding Database Entries Forwarding Database Static Addresses Add Forwarding Database Defining Static Forwarding Database Entries Defining Dynamic Forwarding Database Entries Dynamic Addresses Defining Dynamic Forwarding Database Entries Configuring Routing IP Static Route Configuring Routing DXS/DWS 3200 Series User Guide Configuring Spanning Tree Defining Classic Spanning Tree STP Properties Select Enable in the Spanning Tree State field Defining Classic Spanning Tree Defining STP on Interfaces STP Interface Click . The STP Interface Settings Page opens Defining STP on Interfaces DXS/DWS 3200 Series User Guide Defining Rapid Spanning Tree Defining Rapid Spanning Tree Click . The Rstp Settings Page opens Defining Multiple Spanning Tree Defining Multiple Spanning Tree Define the Region Name, Revision, and Max Hops fields Defining Mstp Instance Settings Click . The Mstp Instance Configuration Table opens Mstp Instance Configuration Table Defining Mstp Interface Settings Mstp Interface Settings Page contains the following fields Click . The Mstp Interface Table opens This page is left intentionally Configuring Multicast Forwarding Defining Igmp Snooping Igmp Snooping Multicast Global Parameters Settings Defining Igmp Snooping Defining Multicast Bridging Groups Multicast Group Defining Multicast Bridging Groups Click . The Add Multicast Group Page opens Defining Multicast Forward All Settings Multicast Forward All Forbidden Configuring Multicast TV Defining Igmp Snooping for Multicast TV Configuring Multicast TV Click . The Add Igmp Snooping Mapping Page opens Viewing Multicast TV Members Multicast TV Membership Snmp v1 and v2c Configuring SnmpConfiguring Snmp Security Snmp Define the Local Engine ID and Use Default fields Defining Snmp Security Configuring Snmp Security Defining Snmp Views Add Snmp View Defining Snmp Group Profiles Snmp Group Profile Click . The Snmp Group Profile Settings Page opens Click . The Add Snmp Group Profile Page opens Snmp Group Profile Settings Defining Snmp Group Members Snmp Group Membership Click . The Snmp Group Membership Settings Page opens Click . The Add Snmp Group Membership Page opens Snmp Group Membership Settings Defining Snmp Communities Snmp Communities Basic Table Snmp Communities Advanced Tables Click . The Add Snmp Community Page opens Configuring Snmp Notifications Configuring Snmp NotificationsClick . The Snmp Community Settings Page opens Defining Snmp Notification Global Parameters Snmp Notification Properties Defining Snmp Notification Filters Click . The Add Snmp Notification Filter Page opens Add Snmp Notification Filter Defining Snmp Notification Recipients Snmp Notification Receiver SNMPv1,2c Notification Recipient SNMPv3 Notification Recipient Click . The Add Snmp Notification Receiver Page opens Click . The Snmp Notification Receiver Settings Page opens Add Snmp Notification Receiver Snmp Notification Receiver Settings This page is left blank intentionally Configuring Quality of Service CoS Services Quality of Service OverviewDefining General QoS Settings Configuring QoS General Settings Defining General QoS Settings CoS Select Enable in the Quality of Service field Restoring Factory Default QoS Interface Settings Configure Bandwidth Settings Bandwidth Settings Edit Click . The Bandwidth Settings Edit Page opens Defining Queues Select Strict Priority or WRR Fields Configuring QoS Mapping Mapping CoS Values to Queues Configuring QoS Mapping Mapping Dscp Values to Queues Configuring Advanced QoS Settings Defining Policy Properties Configuring Advanced QoS Settings Mapping Dscp Values Defining Tail Dropping Tail Drop Creating Class Maps Class maps Add Class Map Aggregating Policiers Click . The Add Aggregated Policier Page opens Add Aggregated Policier Defining Policy Profiles Defining Policies Add QoS Policy Profile Click . The Add QoS Policy Profile Page opens Attaching Policies to Interfaces Policy Binding DXS/DWS 3200 Series User Guide File Management Overview Managing System FilesFile Management Overview Downloading System Files Firmware Download Open the File Download Configuration DownloadDownloading System Files Define the Source File Name and Destination File fields Uploading System Files Upload Type Uploading System Files Configuration UploadSoftware Image Upload Open the File Upload Activating Image Files Active Image Select Restore Configuration Factory Defaults Restoring the Default Configuration FileSelect Copy Configuration Copying Files Managing System Files File System Managing System Logs System Log Severity Levels Message Enabling System Logs Syslog Properties Enabling System Logs Viewing the Device Memory Logs Clearing Device Memory Logs Clearing Flash Logs Viewing the Flash LogsViewing the Flash Logs Defining Servers Log Parameters Click . The Add Syslog Server Page opens Add Syslog Server Defining Servers Log Parameters This page is left blank intentionally Managing Device Diagnostics Configuring Port Mirroring Port Mirroring Configuring Port Mirroring Click . The Add Port Mirroring Page opens Port Mirroring Settings Click . The Port Mirroring Settings Page opens Viewing Integrated Cable Tests Viewing Integrated Cable Tests DXS/DWS 3200 Series User Guide Viewing Optical Transceivers Viewing Optical TransceiversOptical Transceivers Page contains the field Viewing the CPU Utilization CPU Utilization Configuring Daylight Savings Time Configuring System TimeConfiguring Daylight Savings Time Click System General Time. The Time Page opens Time Define the Date, Local Time and Time Zone Offset fields Polling for Unicast Time Information Configuring SntpConfiguring Sntp Polling for Anycast Time Information Defining Sntp Global Settings Sntp Properties Defining Sntp Global Settings Defining Sntp Authentication Sntp Authentication Defining Sntp Authentication Click . The Section Add Sntp Authentication page opens Defining Sntp Servers Click System Sntp Servers. The Sntp Servers Page opens Defining Sntp Servers Click . The Add Sntp Server Page opens Defining Sntp Interface Settings Click . The Add Sntp Interface Page opens Defining Sntp Interface Settings Define the Interface and Receive Server Updates fields This page is left blank intentionally Viewing Interface Statistics Viewing StatisticsViewing Interface Statistics Viewing Device Interface Statistics Receive Statistics Transmit Statistics Resetting Interface Statistics CountersOpen the Interface Statistics Viewing Port Utilization Statistics Port Utilization Viewing Etherlike Statistics Etherlike Statistics Resetting Etherlike Statistics Counters Open the Etherlike Statistics Viewing Gvrp Statistics Gvrp Statistics Resetting Gvrp Statistics Counters Open the Gvrp Statistics Viewing EAP Statistics EAP Statistics DXS/DWS 3200 Series User Guide Managing Rmon Statistics Managing Rmon Statistics Viewing Rmon Statistics Rmon Statistics Resetting Rmon Statistics Counters Open the Rmon Statistics Configuring Rmon History Defining Rmon History Control Rmon History Control Settings Click . The Rmon History Control Settings Page opens Viewing the Rmon History Table Rmon History Table Viewing Statistics Configuring Rmon Events Defining Rmon Events Control Viewing Statistics Viewing the Rmon Events Logs Rmon Events Logs Defining Rmon Alarms Click Advanced Setup Rmon Alarm. The Rmon Alarm Page opens Add Alarms Entry Appendix A, Wlan Country Settings Republic CyprusCzech Germany Appendix A, Wlan Country Settings India E q u e n c y R a n g e IrelandIsrael Iceland Lithuania E q u e n c y R a n g eKorea Luxembourg Philippines NorwayNew Zealand Poland Slovenia E q u e n c y R a n g e SwedenSingapore Slovak America E q u e n c y R a n g e United StatesSouth Africa Hardware Specifications Appendix B, Device Specifications & FeaturesAppendix B, Device Specifications & Features DXS-3227, DXS-3227P, and DXS-3250 Features A t u r e S c r i p t i o n Active underlying Spanning Tree Protocol Features topology Lacp MDI/MDIX Support Media-Dependent Interface with Crossover Mdix Security Global Parameters Simple Network Management Protocol Snmp over the UDP/IP Sntp Based on either the Vlan tag or based on a combination This page is left blank intentionally Appendix B, Troubleshooting Appendix B, Troubleshooting Troubleshooting Solutions Problem ManagementProblems Possible Cause Solution Troubleshooting Solutions Console #reload Contacting D-Link Technical Support Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Contacting D-Link Technical Support DXS/DWS 3200 Series User Guide Warranty Warranty DXS/DWS 3200 Series User Guide Warranty DXS/DWS 3200 Series User Guide Product Registration Product Registration DXS/DWS 3200 Series User Guide International Offices International Offices