GE JSS28CKCC owner manual Before you call for service…

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Surface units do not	The surface units are	• With the controls off, check to make sure the surface
work properly	not plugged in solidly.	unit is plugged completely into the receptacle.
	The surface unit controls	• Check to see the correct control is set for the surface
	improperly set.	unit you are using.
	The drip pans are not set	• With the controls off, check to make sure the drip
	securely in the cooktop.	pan is in the recess in the cooktop and that the
		opening in the pan lines up with the receptacle.
Control signals after	You forgot to enter a	• Press the BAKE pad and desired temperature.
entering cooking time	bake temperature.
Food does not bake	Oven controls improperly set.	• See the Using the oven section.
or roast properly
	Shelf position is incorrect	• See the Using the oven section.
	or the shelf is not level.
	Incorrect cookware or	• See the Using the oven section.
	cookware of improper
	size being used.
	Oven thermostat needs	• See the Adjust the oven thermostat—Do it yourself!
	adjustment.	section.
Clock and timer do	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
not work	inserted in the electrical outlet.	grounded outlet.
	A fuse in your home may	• Replace the fuse or reset the circuit breaker.
	be blown or the circuit
	breaker tripped.
	Oven controls improperly set.	• See the Using the clock and timer section.
Oven light does	Light bulb is loose or defective. • Tighten or replace the bulb.
not work
	Switch operating light	• Call for service.
	is broken.
Food does not	Oven door not closed.	• See the Using the oven section.
broil properly
	Oven controls improperly set.	• Make sure you press the BROIL HI/LO pad.
	Improper shelf position	• See the Broiling Guide.
	being used.
	Cookware not suited	• For best results, use a pan designed for broiling.
	for broiling.
	In some areas the power	• Preheat the broil element for 10 minutes.
	(voltage) may be low.	• Broil for the longest period of time recommended in

the Broiling Guide.

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