Troubleshooting

Caring for Your iCEBOX

The following are possible causes or solutions for potential problems.

Note: More Troubleshooting tips are available in the iCEBOX Help.

Problem	Possible causes/solutions
The screen and LED	• The power cord is not plugged in.
are blank.	•	The power button on the back panel is turned off.
	•	The power outlet is not working properly.

No dial tone is present when attempting to con- nect to the Internet.

•The phone line is not connected firmly into the Phone In connection on back of the unit.

•The phone line does not have a dial tone. To test, connect a different phone to the line. If there is no dial tone, contact your local telephone company.

∅icon appears on • The selected function is not supported on the disc

screen.being played.

Disc ejects automati- •		The disc is damaged or dirty.
cally or will not play.•		The disc is not placed on the slot correctly, with the
	•	label side up.
	•	The disc is not in a compatible format, such as the
		software discs provided by AOL® or Earthlink®.

The unit does not	•	The IR signal from the remote is not reaching the IR
respond to remote		detector (see fig. 6) – try standing a little farther
input.	•	back from the unit.
	•	The batteries for the remote need replacement.

The unit does not • The IR signal from the keyboard or remote is not respond to keyboard reaching the IR detector (see fig. 6 ) – try placing

input.the keyboard on the counter just in front of the unit or try stepping back from the unit.

•The batteries for the keyboard need replacement.

Unit stops respond- ing to remote, keyboard, or stylus input.

•The unit has stopped responding. Unplug the unit for five seconds. Plug the it back in and turn it on.

•

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