10 Troubleshooting
With proper installation, operation, and maintenance your gas appliance will provide years of
A. Electronic Ignition System
| Symptom |
| Possible Causes | Corrective Actions |
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1. | No transmission, motor |
| Receiver must learn | Press and hold the receiver’s reset button until you hear 2 acoustic |
| does not turn. |
| new code. | signals. After the second longer acoustic signal, release the reset |
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| A. |
| button and within the subsequent 20 seconds, press the down arrow |
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| on the remote handset until you hear an additional long acoustic |
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| signal confirming the new code is set. |
2. | No ignition. No tone. | A. | Receiver | Replace receiver and reprogram code. |
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3. | No ignition; one 5 sec- | A. | ON/OFF switch is in | Push switch to ON position. |
| onds continuous tone | OFF position. |
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| (7 shorts beeps might | B. | Loose wire. | Secure wire. |
| be heard prior to the 5 | C. | Receiver. | Replace receiver and reprogram. |
| seconds tone). |
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| D. | Bent pins on 8 wire | Straighten pins on 8 wire connector. |
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| connector. |
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| E. | Valve. | Replace valve. |
4. | No pilot flame and con- | A. | Air in the pilot supply | Purge the line or start ignition several times. |
| trol continues to spark. | line. |
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| B. | Thermocouple circuit | Check polarity of the thermocouple wires. |
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| wired incorrectly. |
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| C. | No spark at pilot | Check spark gap, check wiring connection. Check for spark in loca- |
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| burner. | tion along cable. | |
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| D. | Valve. | Replace valve. Do not over tighten. |
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| E. | Over tightened ther- | Replace valve and thermocouple interrupter. |
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| mocouple interrupter. |
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| F. | Receiver. | Replace receiver and reprogram code. |
5. | Pilot is lit and control |
| Receiver. | Replace receiver and reprogram code. |
| continues to spark. Valve |
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| shuts off after | A. |
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| seconds. Valve operates |
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| manually. |
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6. | Pilot is lit, sparking stops | A. | Thermocouple. | Replace thermocouple. |
| if a flame is present. | B. | Low inlet pressure to | Confirm sufficient inlet pressure to the valve. Adjust or replace inlet |
| Valve shuts off after 10- | valve. | regulator if necessary. | |
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| 60 seconds. Valve does | C. | Valve. | Replace valve. Do not tighten the thermocouple interrupter. |
| not work manually. |
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7. | 3 short beeps while the |
| Batteries are low. | Replace batteries - quality alkaline recommended. WARNING: Cre- |
| motor turns. | A. |
| ating an electrical short between the batteries/battery box and metal |
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| parts of the appliance may render the receiver inoperable. |
8. | Pilot flame lights but |
| Manual override | Turn Manual override know to ON position. |
| there is no main gas | A. | know (if equipped) is |
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| flow. |
| in MAN position. |
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| B. | Valve turned don to | Turn flame to high fire by pressing up button on remote handset. |
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| pilot flow. |
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| C. | Low inlet pressure to | Confirm sufficient inlet pressure to the valve. Adjust or replace inlet |
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| valve. | regulator if necessary. | |
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| D. | Valve. | Replace valve. |
9. | Pilot sparks, but pilot will |
| Correct gas supply. | Verify that incoming gas line ball valve is “open”. Verify that inlet |
| not light. | A. |
| pressure reading is within acceptable limits, inlet pressure must not |
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| exceed 5 kPa. |
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| B. | Ignitor gap is too | Verify that spark gap from ignitor to pilot hood is .43 cm. |
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| large. |
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| C. | Module is not | Verify module is securely grounded to metal chassis of stove. |
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| grounded. |
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32 | Heat & Glo • |