Troubleshooting
Problem | Possible Causes |
| Action Required |
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Mixing time is too |
| Agitators should rotate clockwise around bowl. If not, | |
long. |
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| electrician must rewire. |
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| Batch size too small. |
| Increase batch size or use smaller bowl adapter kit. |
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| (Contact dealer for purchase) |
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| Incorrect recipe portions or |
| Follow portions and temperatures per recipe |
| temperatures. |
| instructions. |
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Bowl raise sticking | Lack of lubrication on bowl slides |
| Lubricate bowl slides with mineral oil or food quality |
or not operational |
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| grease. If still sticking, technician must clean bowl |
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| raise mechanism. |
One or more gears | Broken belt. |
| Technician to replace belt. |
not working. |
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Damaged or broken gear. |
| Technician to replace gear. Always stop mixer | |
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| before shifting gears! |
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Mixer will not mix | Incorrect or low voltage. |
| Contact electrician. |
medium or heavy |
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loads. | Belt slipping. |
| Technician to replace belt. |
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Residue leaking | Contaminated hub due to |
| Technician to remove hub and clean interior. To avoid |
from hub. | meat and/or vegetable juices |
| problem, always wipe hub and dry after each use. |
| (especially tomatoes). |
| *Note: Acid from tomato juices will corrode/ |
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| contaminate interior parts! Don’t mix tomatoes in |
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| meat grinder! |
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Agitators touching | Defective or dented bowl. |
| Remove dents or replace bowl. |
bottom or sides of |
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bowl. | Defective agitator. |
| Replace agitator. |
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Broken whip wires | Batch size too large for mixer. Items |
| Reduce batch size. (See Capacity Chart) Adjust |
| too firm, speed too high. |
| recipe. Reduce speed. |
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| Hand utensil dropped into bowl while |
| Stop mixer before working on mixture. |
| mixing. |
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Broken flat beater | Ingredients too cold or too large |
| Wait for ingredients to reach room temperature |
| (e.g. frozen butter, cream cheese |
| before mixing. Reduce chunk size. |
| cut in chunks). |
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Broken dough | Batch size too large for mixer. |
| Reduce batch size. (See Capacity Chart) |
hook |
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| Adjust recipe. |
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| Ingredients too cold or too large. |
| Wait for ingredients to reach room temperature |
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| before mixing. Reduce chunk size. |
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Mixture climbs up |
| Electrician to rewire. | |
dough hook. | incorrectly. |
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Discoloration of | Bowl has not been thoroughly cleaned. |
| Clean bowl again (refer to page 11). |
mixed product. |
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Page 15