IT MAKES NOISES WHEN THE FRONT PANEL IS TAPPED - An easy one. Some tubes become microphonic over time. That means they start acting like a bad microphone. Vibration has caused the supports for the little parts in the tube to loosen and now the tube is sensitive to vibration. Easy - Replace the tube. Which one? The one that makes the most noise when you tap it. Usually this will be one of the smaller (gain stage) tubes closest to the front. The Mixer will have to be on, connected and speakers up but not too loud for the sake of your speakers.
IT GOT HISSY - Also easy. This is again a common tube symptom. You could swap tubes to find the bad boy, but an educated guess is OK too. Generally the first tube in the path is the one with the most gain and dealing with the softest signals. The usual suspect is the shorter tubes - the 12AT7wa voltage amplifiers. You may find that you need to choose the quietest tube out of several of that type - like we do at the factory.
DISTORTION - This might be a tube. Swapping is a good way to find out. It may be a wiring thing or mismatch as well. Wiring problems usually accompany the distortion with a major loss of signal. Mismatches are a bit tougher. The Mixer has a high input impedance and low output impedance that can drive 600 ohm inputs of vintage "style" gear. Best place to start is check your settings and meters. It may not be your first guess.
GETTING DISTORTION WHEN WE BOOST A LOT. No doubt. The Mixer by itself should have enough headroom so that most settings won't cause clipping in it, however, it can push out about +33dBv, 7 to 13 dB more than most gear can accept without clipping. You're gonna have to turn something down, whether it is the signal feeding the Mixer, the mixers gain controls or the input levels of the next piece. That last option may not help if there is any
DC OR SOMETHING AT THE OUTPUT THAT IS INAUDIBLE - The 1/4" unbalanced outputs have a frequency response that goes way down to below 1 Hz. A little very low frequency noise may be seen as speaker movement when monitors are pushed to extreme levels. The XLRs do not exhibit this because the transformers filter below 8 Hz. Also the unbalanced outputs do not like long cheap high capacitance cable. Occasionally a very high frequency oscillation (200 kHz to 400 kHz) may occur in these conditions. Once again use the XLR outputs. Problem solved.
THE GAIN SEEMS OUT OF CALIBRATION - Wait a bit and see if it just needs to warm up. There are only two trimmers inside for adjusting the gain of the two channels. The easy to check is put in a 0VU signal into the EXT inputs and the mix should show 0VU too. Unity for each channel is in the middle of "7" with pan to one side, master at full.
Once in a while we get a call from a client with a "digital studio" with confusion about levels. They usually start out by using the digital oscillator from their workstation and finding pegged VU meters the first place they look and they know it can't be the workstation. Even a
-learn how to use them, and definately use them. Don't guess, especially if you suspect a significant problem. This is not the type of thing "phone support" is usually good at finding. We have seen guys spend thousands on new gear only to find out a little screwdriver trim would have solved their problems.
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