Frequently Asked Questions, Limited Warranty

Frequently Asked Questions

What if there is no sound?

Your stereo may have a blown fuse. Replace fuse with the same amperage and style. You may have improper wiring. Refer to the wiring guide that came with your stereo/amplifier. Check all wires for a secure connection.

What if the sound volume is low?

Your stereo may not have enough power. You may need to install an amplifier to drive the speakers.

Why do I have a whining noise coming from the speakers?

You may have poor filtering of your alternator. If that is the case, then you may need to add an alternator filter to the power lead.

Why do I have odd sounding noises coming from the speakers?

You may have corroded battery terminals and/or a weak battery. If the terminals on the battery are corroded, clean them; then check the sound. If the sound system is still making noises check battery strength. If it is low, recharge or replace the battery.

Why does the speaker have sound coming from one channel only?

First, make sure the balance control is set correctly. If the balance is set correctly, your stereo may be defective or the speaker may be defective. To troubleshoot this problem you MUST change both positive and negative leads of each channel with the positive and negative leads of the opposite channel. If the same speaker has no sound then the speaker is no good, if the opposite speaker has no sound then your stereo may be defective.

Give Us A Call, We'll Help You Install!

For Information and Technical Assistance, Call Toll-Free in U.S.A. and Canada.

1-800-445-1797

PLEASE DO NOT RETURN PRODUCT TO STORE.

Visit us on the WEB

WWW.ROADMASTERUSA.COM

Limited Warranty

ROADMASTER (Hong Kong) Ltd. products are designed and manufactured to provide a high level of trouble-free performance. ROADMASTER (Hong Kong) Ltd. warrants, to the original purchaser, that its products are free from defects in material and workmanship for 30 days from the date of original purchase. As part of our commitment to product excellence, ROADMASTER (Hong Kong) Ltd. routinely improves the designs, materials or production methods of its existing products. Because it is impractical to publicize all changes in every product, we reserve the right to make such changes without notice.

CONDITIONS OF WARRANTY:

If during the 30-day warranty period your new product is found to be defective, ROADMASTER (Hong Kong) Ltd. will repair such defect, or replace the product, without charge for parts or labor subject to the following conditions:

1.All repairs must be performed by ROADMASTER (Hong Kong) Ltd. in Eatontown, New Jersey.

2.The equipment must not have been altered or been damaged through negligence, accident, or improper operation.

3.The replacement of parts are exempted from this warranty when replacement is necessary due to normal wear and tear.

4.All warranty claims must be accompanied by a copy of the sales receipt or bill of sale.

5.Repair or replacement parts supplied by ROADMASTER (Hong Kong) Ltd. under this warranty are protected only for the unexpired portion of the original warranty.

6.In the case of car stereos, this warranty does not extend to the elimination of car static or motor noise; correction of antenna problems; costs incurred for the removal or reinstallation of the product; damage to tapes, speakers, accessories or car electrical systems.

7.ROADMASTER (Hong Kong) Ltd. will not be responsible for any charge incurred for installation.

OWNER'S RESPONSIBILITIES:

ROADMASTER (Hong Kong) Ltd. will make every effort to provide warranty service within a reasonable period of time. SHOULD YOU HAVE ANY QUESTIONS ABOUT SERVICE RECEIVED, OR IF YOU WOULD LIKE ASSISTANCE IN OBTAINING SERVICE, PLEASE CALL TOLL-FREE 1-800-445-1797, 8:30am - 4:30pm EST.

In order to provide you with the proper warranty service, we request that you adhere to the following procedure: 1.Include a copy of your sales receipt or bill of sale with your unit when it is returned for warranty service.

2.If it is necessary to return your product for service, please return it securely packed, preferably in the original shipping carton, and freight and insurance prepaid to the following address: ROADMASTER (Hong Kong) Ltd., Service Department, 41 James Way, Eatontown, New Jersey 07724.

3.Please include a detailed explanation of the problem you are having.

4.If your product is found by ROADMASTER (Hong Kong) Ltd. to have a defect in material or workmanship, within the warranty period, it will be repaired or replaced at no charge and returned to you prepaid. Where permitted by Iaw ROADMASTER (Hong Kong) Ltd.’S liability shall be limited to that set forth in this warranty. This warranty shall be the exclusive remedy of the purchaser.

ROADMASTER (Hong Kong) Ltd. makes no other warranty of any kind, expressed or implied; and all implied warranties, are hereby disclaimed by ROADMASTER (Hong Kong) Ltd. and excluded from this warranty, ROADMASTER (Hong Kong) Ltd., the manufacturer, distributor and seller shall not be liable for any injury, loss or damage, incidental or consequential, arising out of the use or intended use of the product.