®Service
Owner’s Reference
If you require service in North America
Obtain an RA number
Contact information
In the unlikely event there is a problem with your PS Audio component, please contact your dealer, distributor, or the PS Audio corporate research center to discuss the problem before you return the component to our California manufacturing facilities for repair. Products shipped to either the factory or the corporate research facilities will be refused and returned freight collect if not accompanied by a PS Audio Service Department issued return authorization number (RA Number).
Return authorization numbers must be prominently displayed on the outside of the box and an accompanying letter describing the problem and
To contact the PS Audio Service Department:
TELEPHONE | |
HOURS M/F | 9:00 am to 5:00 pm MST |
FAX | |
service@psaudio.com | |
WEBSITE | http://www.psaudio.com |
If you are in the United States or Canada
Use original packing
If you are outside the US or Canada
If you are in the United States or Canada use the following procedure:
1.Obtain a Return Authorization Number (R/A number) and shipping address from the PS Audio Service Department.
2.Insure and accept all liability for loss or damage to the product during shipment to the PS Audio factory and ensure all freight (shipping) charges are prepaid.
The product may also be hand delivered to the California or Colorado facilities if arrangements with the Service Department have been made in advance. Proof of purchase from an authorized PS Audio dealer, distributor or agent will be required for warranty validation at the time of hand delivery.
Use the original packaging to ensure the safe transit of the product to the factory, dealer, or distributor. PS Audio may, at its discretion, return a product in new packaging and bill the owner for such packaging if the product received by PS Audio was boxed in nonstandard packaging or if the original packaging was so damaged to the point it was unusable. If PS Audio determines that new packaging is required, the owner will be notifi ed before the product is returned.
To purchase additional packaging, please contact your authorized PS Audio dealer, distributor, or the PS Audio Service Department for assistance.
If you are outside the United States or Canada and require service you must contact your country’s dealer or distributor for instructions. PS Audio warranties its products (see warranty section) worldwide. Service for PS Audio products outside the United States and Canada is handled through your country’s distributor or dealer.
4826 Sterling Drive, Boulder, CO 80301 | Service 11 | |
PH: 720.406.8946 service@psaudio.com www.psaudio.com | ||
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©2006 PS Audio International Inc. All rights reserved.