SportDOG 400 & 400S Receiver?, Around salt water?, With more than one dog?, On aggressive dogs?

Frequently Asked Questions
Is the stimulation safe for my dog?	While the stimulation is unpleasant, it is harmless to your dog.
	Electronic training devices require interaction and training from
	the owner to achieve desired results.
How old does a dog have to be before	Your dog should be able to learn basic obedience commands
using the FieldTrainer® 400 & 400S?	such as “Sit” or “Stay.” The Collar Receiver may be too large
	for dogs under 8 pounds.
Once my dog is trained and has been	Your dog may need to wear the Collar Receiver from time to time
obeying my commands, will my dog	for reinforcement. Also, many hunters keep the Collar Receiver
have to continue to wear the Collar	on their dog(s) while hunting for maximum control.
Receiver?
Is the Collar Receiver waterproof?	Yes. If the rechargeable battery pack ever needs to be replaced,
	make sure the o-ring and o-ring groove are free from dirt and
	debris.
Can my Collar Receiver be used	If the Collar Receiver is used in or around salt water, the Collar
around salt water?	Receiver should be rinsed with fresh water following each
	use. Prior to rinsing, the rubber charging jack cover should be
	removed from the power plug socket and left out until the Collar
	Receiver has air dried.
Can I use the FieldTrainer 400 & 400S	Yes, SportDOG Add-A-Dog®Collar Receivers must be
with more than one dog?	purchased and the Remote Transmitter must be changed to
	mode 4. Please refer to back cover for a list of compatible Collar
	Receivers.
Can I use the FieldTrainer 400 & 400S	We do not recommend any of our products to be used on
on aggressive dogs?	aggressive dogs. We recommend you contact your local
	veterinarian or professional trainer to determine if your dog
	might be aggressive.
Will I get exactly 400 yards of range	The range you get with your FieldTrainer 400 & 400S will
with the FieldTrainer 400 & 400S?	vary according to terrain, weather, vegetation, as well as,
	transmission from other radio devices. To get the maximum
	amount of range, please refer to the “How the System Works”
	section of this guide.
How long can I continuously deliver	The maximum amount of time you can press the Continuous
stimulation to my dog?	Stimulation Button and deliver continuous stimulation to your
	dog is 9 seconds. After 9 seconds, the Remote Transmitter will
	“time-out,” and the Continuous Stimulation Button must be
	released and pressed again.
What do I do if my dog’s neck becomes	This condition is due to the Contact Points irritating the skin.
red and irritated?	Discontinue use of the Collar Receiver for a few days. If the
	condition persists beyond 48 hours, see your veterinarian. Once
	the skin returns to normal, resume use, and monitor the skin
	condition closely.
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The Intensity Dial seems difficult to	Yes. This prevents accidental changes in intensity and
rotate. Is this normal?	encourages an optimal waterproof seal. The knob will “break
	in” and be slightly easier to turn as you use it.
Can I attach a leash to the FieldTrainer	DO NOT attach a leash to the FieldTrainer 400 & 400S. You
400 & 400S?	may put a separate non-metallic collar on your dog’s neck and
	attach a leash. Be sure the extra collar does not interfere with
	the Contact Points.
Can I program my FieldTrainer 400 &	Yes. Your FieldTrainer 400 & 400S will also work with
400S to work with my other	SportHunter® 800 and WetlandHunter® 400 systems. The units
SportDOG Brand® systems?	will need to be matched (see Step 6).

Troubleshooting

The answers to these questions should help you solve any problem you have with this system. If they do not, please contact the Customer Care Center at 1-800-732-0144 or visit our website at www.sportdog.com.

My dog is not responding when I	• Check to see if the Collar Receiver has been turned on.
press a button.	• If your range has reduced from the first time you have used
	it, please check to see if the battery is low in either the
	Remote Transmitter or Collar Receiver.
	• Many factors can impact the range you have with the
	FieldTrainer® 400 & 400S. For a list of these factors, please
	refer to “How the System Works”.
	• You can verify the Collar Receiver is delivering stimulation to
	your dog by placing the test light, enclosed in your kit, on the
	Collar Receiver. Please refer to the “Test Light Instructions”
	on page 11 for details.
	• Increase the Intensity Dial. Refer to “Find the Best Intensity
	Level for Your Dog” for more information.
	• Make sure the Collar Receiver’s Contact Points are placed
	snugly against your dog’s skin. Refer to “Fit the Collar
	Receiver” for more information.
	• You may need to switch to the longer Contact Points included
	with your system, or trim the hair beneath the Contact
	Points. Never shave the dog’s neck.
	• If you notice your operating time dropping to about half
	the original time, your Collar Receiver battery needs to be
	replaced. Contact the Customer Care Center or visit our
	website to purchase a new one.
The Collar Receiver will not turn on.	• Make sure the Collar Receiver has been charged. For the
	initial charge, be sure to charge it for 24 hours. Future
	charges only take 12 hours.
The Collar Receiver is not responding	• Verify the Collar Receiver has been turned on. Refer to
to the Remote Transmitter.	“Turning the Collar Receiver On and Off”.
	• Refer to “Match the Collar Receiver and Remote
	Transmitter”.
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