North Star 5500 IPG owner manual Troubleshooting, Problem Possible Causes Possible Remedies

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TROUBLESHOOTING

 

Problem

Possible Causes

Possible Remedies

 

 

Engine will not start.

a)

Low oil level.

a)

Fill crankcase to proper oil level.

 

 

 

b)

Fouled spark plug.

b)

Clean or replace spark plug.

 

 

 

c)

Out of fuel.

c)

Fill fuel tank.

 

 

 

d)

Stop switch in OFF position.

d)

Place switch in ON position.

 

 

 

e)

Battery has lost its charge.

e)

Battery has low electrolyte and/or

 

 

 

 

 

needs to be charged or replaced.

 

 

 

 

 

 

 

 

 

Voltage too low.

a)

Engine speed too slow.

a)

Bring generator to a qualified

 

 

 

 

 

technician for adjustment.

 

 

 

b)

Generator is overloaded.

b)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

 

c)

Idle control is malfunctioning.

c) Bring generator to a qualified

 

 

 

 

 

technician for inspection.

 

 

Circuit breaker trips.

a)

Defective load connected to generator.

a)

Disconnect load.

 

 

 

b)

Defective receptacle.

b)

Replace receptacle.

 

 

 

c)

Generator overloaded.

c)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

Voltage too high.

a)

Engine speed too high.

a)

Bring generator to a qualified

 

 

 

 

 

technician for adjustment.

 

 

Generator overheating.

a)

Generator is overloaded.

a)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

 

b)

Insufficient ventilation.

b)

Make sure there is at least 3 feet of

 

 

 

 

 

clearance on all sides of generator.

 

 

No output voltage.

a)

Defective load connected to generator.

a)

Disconnect load.

 

 

 

b)

Broken or loose wire.

b)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

 

c)

Defective receptacle.

c)

Replace receptacle.

 

 

 

d)

Defective stator.

d)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

 

e)

Defective rotor.

e)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

 

f)

Defective capacitor.

f)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

Engine lacks power.

a)

Generator is overloaded.

a)

Reduce the load. (See Load

 

 

 

 

 

Application section of this manual.)

 

 

 

b)

Dirty air filter.

b)

Clean or replace air filter.

 

 

Idle control doesn’t

a)

Switch is in OFF position.

a)

Place switch in ON position.

 

 

work.

b)

Solenoid failure.

b)

Check for 24VDC at solenoid. Check

 

 

 

 

 

coil resistance, it should be 73.9Ω ±5%.

 

 

 

 

 

Check for sticking in mechanism and

 

 

 

 

 

solenoid. Replace idle assembly if

 

 

 

 

 

necessary.

 

 

 

c)

Defective circuit board.

c) Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

 

d)

Defective capacitor.

d)

Bring generator to a qualified

 

 

 

 

 

technician for repair.

 

 

 

e)

Circuit breaker tripped

e)

Reset circuit breaker.

 

 

Engine shuts off during

a)

Out of fuel.

a)

Fill fuel tank.

 

 

operation.

b)

Low oil level.

b)

Fill crankcase to proper oil level.

 

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Contents 5500 IPG Thank YOU Table of ContentsSpecifications Description Machine Component IdentificationReference 15 Choke Lever. Used during cold Generator FeaturesControl Panel Identification Reference 14 Fuel Valv e Lever. Additional valve forReference 120/240V 20A Receptacle. One Ansi Safety Definitions Rules for Safe OperationsIntroduction Starting Electric Motors InstallationExample = 600W When connecting Resistive Load such as Load ApplicationLoad Requirements Current/Power Maximum Extension Cord LengthExtension Cords 120V, 60 Hz MotorsBefore Starting PRE-START PreparationsStarting Manual Operating SpeedEngine Care Generator Care Starting ElectricStopping Problem Possible Causes Possible Remedies Troubleshooting