Question: Who do t call with questions about my Kenmore Patio Heater assembly or if parts are damaged or missing from my shipping box?
Answer: Call the Customer Service Helpline 8am - 8pm CST, Monday through Friday, at
Question: Can I convert my Kenmore Patio Heater from LP gas to natural gas?
Answer: No, this patio heater is manufactured to exact specifications and is CSA Design Certified for LP gas use only. For your own safety, conversion kits are not available and any attempt to convert your patio heater to natural gas will void your product warranty.
Question: Why doesn'tthe Hose and Regulator Assem- bly supplied with my new patio heater fit the older LP gas tank I'veused for years?
Answer: The U.S. Government regulates gas appliances and LP gas tanks. Whenever new regulations are passed the LP gas tank fittings are altered. If your current tank does not fit the hose and regulator supplied with your new patio heater, the tank is outdated and must be replaced.
Question: When t originally started my patio heater there was some smoke and an odor coming from the Reflector. ts this normal?
Answer: Yes, at first use, the Patio Heater Reflector may emit a slight odor and smoke due to the
Question: I expected an 8 to 12 foot radius of warmth from my patio heater but that seems to vary, sometimes greater and sometimes with less coverage area. What affects this radius?
Answer: Various weather conditions as well as the placement of your patio heater can affect the radius. Without winds and with temperatures above 40 degrees Fahrenheit you can warm a radius up to 12 feet. Higher winds and colder air will reduce the warming radius.
Question: Sometimes the pilot will not light. What are some possible causes of this?
Answer:
•May be air in the gas line or the Regulator excess flow device may need to be reset. Both are accomplished with one process. See instructions found under Lighting Instructions on page 13, step 8.
•Low gas pressure. Be sure LP gas tank is filled.
•Be sure the LP gas tank valve is open.
• Ignitor battery may need replacing. | 14 |
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Question: Why won'tthe pilot stay lit?
Answer:
•May be excessive winds. Position your patio heater in a more protected area away from winds of 10 mph or more, with proper clearances.
•Remove the Emitter Grid to clean the Pilot head
or you need a service call the Customer Service Helpline 8am - 8pm CST, Monday throught Friday at
•The Pilot Light Assembly or GM20 Gas Valve may be broken in which case you need to order the Heater Head Assembly. See the Parts List on page 9.
Question: The patio heater burner won'tlight. Why? Answer:
•The Pilot Burner is not lit.
•Low gas pressure. Be sure LP gas tank is filled.
•Manual valve not in "ON" position.
•The gas line may need to be purged. Follow the Purging Instructions found under Lighting Instructions on page 13, step 8.
Question: How should I clean my patio heater?
Answer: Keep the heater head and its components clear of dirt cobwebs by brushing or wiping the areas clean. Do not spray cleaners into the emitter grid because of potential harm to internal components.
The stainless steel Post, Tank Cover, Base and Alumi- num Reflector can be cleaned with a stainless steel
spray cleaner and a soft cloth. Do not use gasoline,
paint thinner or any other cleaning agent that can be combustible or corrosive.
Question: Where can 1buy replacement parts?
Answer: For the repair or replacement parts you need call anytime, day or night
Question: Sometimes I hear a humming sound coming from my regulator. What causes this?
Answer: This is not to be confused with the "hissing" sound associated with leaking gas. The humming noise you may hear is the sound of gas flowing through the Regulator. You may have heard a similar sound at the gas meter at your home. Reasonable humming should be expected and will not affect the performance of your patio heater.