Marantz SR-14EX manual Troubleshooting, Symptom Cause Remedy

Page 31

ENGLISH

TROUBLESHOOTING

table.

 

 

 

If the unit does not operate properly, check items shown in the following

In case of trouble, check the following before calling for service:

If your trouble cannot be recovered with the remedy actions listed in

1. Are the connections made properly ?

the following table, malfunction of the internal circuitry is suspected;

2. Are you operating the unit properly following user’s guide ?

immediately unplug the power cable and contact your dealer, nearest

3. Are the power amplifiers and speaker working properly ?

Marantz distributor or the Marantz Service Center in your country.

 

 

 

 

SYMPTOM

CAUSE

 

REMEDY

 

 

 

 

SR-14EX cannot be turned up.

The power plug is not connected.

 

Connect the power plug to the outlet.

 

 

 

 

No sound and picture are output

Mute is on.

 

Cancel mute using the remote control unit.

even when power is on.

The input cable is not connected correctly.

 

See the connection diagram and connect the cables correctly.

 

The master volume control is turned all the way down.

Adjust the master volume.

 

The function selector position is wrong.

 

Select correct position.

 

 

 

Speaker not outputting any sound.

The headphones are connected to the headphone jack.

Disconnect the headphones. (Speakers will not output sound when

 

 

 

headphones are connected.)

 

 

 

 

Sound and pictures from other

Input cable connected incorrectly.

 

Connect the cable correctly by referring to the connection

than equipment selected with the

 

 

diagram.

function selector.

 

 

 

 

 

 

 

Sound from the wrong channel is

Speaker cable connected incorrectly.

 

Connect the cable correctly by referring to the connection

output from the speaker.

 

 

diagram.

 

 

 

No sound is output from the center

The center speaker cable connection is incomplete.

Connect the cable correctly.

speaker.

STEREO has been selected for Surround mode.

 

When STEREO is selected for Surround mode, no sound will be

 

Center = NONE has been selected in SETUP mode.

output from the center speaker. Set another Surround mode.

 

Make the correct setting.

 

 

 

No sound is output from the

The surround speaker cable connection is incomplete.

Connect the cable correctly.

surround speaker.

STEREO has been selected for Surround mode.

 

When STEREO has been selected for Surround mode, no sound will

 

Surround = NONE has been selected in SETUP mode.

be output from the surround speaker. Set another Surround mode.

 

Make the correct setting.

 

 

 

No output to Sub Woofer Out.

Sub-woofer = NONE has been selected in SETUP mode.

Select Sub-woofer = YES.

 

 

 

 

Surround mode cannot be changed.

The headphones are connected to the jack.

 

Disconnect the headphones. (When headphones are connected,

 

 

 

Surround mode will be fixed to STEREO.)

 

 

 

 

Noise is produced during DTS-

Analog has been selected for input.

 

Be sure to perform digital connection, select digital input, then

encoded CD or laser disc play.

 

 

play.

 

 

 

 

DTS sources cannot be played.

Surround mode is set to DOLBY.

 

Select other mode.

 

The DVD or LD player is not DTS digital out capable.

Use a player which responds to DTS-digital out.

 

 

 

 

Player skips during play of a DTS

Data error occurred during player skip.

 

Set Surround mode to DTS-cinema or DTS-music..

source and produces noise.

 

 

 

 

 

 

A 96kHz PCM signal cannot be

The disc player is not 96kHz PCM digital out capable.

Use a player that responds to 96kHz PCM digital out.

played.

Surround mode is set to other than STEREO and AUTO.

Set Surround mode to STEREO or AUTO.

 

 

 

A normal PCM signal (CD or laser

Surround mode is set to DTS-cinema or DTS-music.

Select other mode.

disc) cannot be played.

 

 

 

 

 

 

A Dolby Digital signal cannot be

Surround mode is set to DTS-cinema or DTS-music.

Select other mode.

played.

 

 

 

 

 

 

 

A specific channel does not

Nothing recorded on source.

 

Check the encoded channel on the source side.

produce output.

 

 

 

 

 

 

 

FM or AM reception fails.

Antenna connection is incomplete.

 

Correctly connect the indoor FM and AM antennas to FM and AM

 

 

 

antenna outlets.

 

 

 

 

Noise is heard during AM reception.

Reception is affected by other electrical fields.

 

Try changing location where the AM indoor antenna is set up.

 

 

 

Noise is heard during FM reception.

The radio waves from the broadcasting station are weak.

Install an FM outdoor antenna or use cable TV/FM.

 

 

 

 

Cannot get programmed station

Preset data has been erased.

 

Disconnecting power plug for long periods of time will erase preset

when the PRESET button is

 

 

data. If that happens, input the preset data again.

pressed.

 

 

 

 

 

 

 

Nothing appears on the remote

Batteries are consumed.

 

Replace all the batteries with new ones.

commander display.

 

 

 

 

 

 

 

Control with the remote control unit

Batteries are consumed..

 

Replace all the batteries with new ones..

fails.

Remote controller's function-key setting is wrong.

Select different position from which equipment will be controlled.

 

The distance between this SR-14EX and the remote

Move closer to this SR-14EX.

 

commander is too far.

 

 

 

Something is blocking SR- 14EX and the remote

Remove offending object.

 

commander.

 

 

 

 

 

No sound is output from the

The surround speaker cable connection is incomplete.

Connect the cable correctly.

surround back speaker.

STEREO has been selected for Surround mode.

 

Surround back channel is active in THX surround EX mode, in

 

Surr. Back = NONE has been selected in SETUP mode.

other Surround mode, no sound will be output from the surround

 

surround back speaker.

 

speaker.

 

Surround mode is not THX surround EX.

 

Set THX Surround EX mode.

 

 

 

 

Can not decode HDCD.

Input signal does not support HDCD.

 

Play HDCD CD .

 

Surround mode is not AUTO, or Source Direct.

 

Set surround mode AUTO or Source Direct.

 

 

 

 

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Contents Model SR-14EX User Guide Video System Connections for Video Components Multi Room Speaker SubwooferMA700 Power AmprifirOther Connections Other Multi Channel ProcessorRisk of Electric Shock Read Before Operating Equipment Important Safety InstructionsNEC Section RC5000i Table of Contents Description IntroductionFeatures Button Front Panel Features see8PRESET Button Display Rear Panel Connections AC Inlet AC OutletsContrast +, dial Volume UP + and DownMute button Channel UP + and DownTune Tone KeypadRemote-controllable range Operation of Remote Control UnitRemote control Receiving the remote control codesOn Screen Display Menu System SetupOSD Menu System Speakers Setup and Levels SetupSpeakers Setup Spkrs Setup 1/2 Speaker SizeL U M E Spkrs Setup 2/2 Speaker DistanceLevels Setup 1/2 Test Tone Generator Levels Setup 2/2 Bass Peak Level LimitA L O G System Setup 2/2 Assignable Digital InputP E A L O G General Information On Screen Display InfomationListening to the Tuner Basic OperationNormal Playback Station Name PresetPlayback Operation Direct Frequency CallTV Auto ON/OFF Function Setting the Sleep Timer only Remote Control UnitOther Functions Multi Room SelectorMono Surround ModesDSP THXTHX EX DTS6ch Input Symptom Cause Remedy TroubleshootingGeneral Malfunction Error MessagesMemory backup HOW to Reset the UnitFM Tuner Section Technical SpecificationsIs a registered trademark

SR-14EX specifications

The Marantz SR-14EX is a renowned home theater receiver that has garnered acclaim for its superb audio performance and rich feature set. Launched as part of Marantz's commitment to high-fidelity sound, the SR-14EX is designed to elevate both music and movie experiences for audiophiles and casual listeners alike.

At the heart of the SR-14EX is its powerful amplification system. With 140 watts per channel across its seven channels, this receiver can drive a variety of speaker configurations, delivering clear, detailed sound even at high volumes. The receiver supports various surround sound formats, including Dolby Digital, DTS, and DTS 96/24, ensuring immersive audio for cinematic experiences. Its robust power supply contributes to lower distortion levels, resulting in clean and dynamic playback.

One of the standout features of the Marantz SR-14EX is its advanced digital signal processing capabilities. The receiver is equipped with the acclaimed Marantz audio technologies, including the proprietary HDAM (Hyper Dynamic Amplifier Module) circuitry, which is designed to minimize signal loss and improve sound quality. This ensures that whether you’re watching a movie or listening to your favorite music, the sound quality remains premium and true to the original recording.

The SR-14EX also boasts a comprehensive array of connectivity options. It includes multiple HDMI inputs and outputs, accommodating a range of high-definition devices, from Blu-ray players to gaming consoles. This versatility extends to analog and digital audio inputs, enabling integration with legacy equipment as well as modern streaming sources. The receiver even features full multi-room audio capabilities, allowing users to enjoy music in different zones of their home.

Further enhancing user experience, the receiver includes an intuitive on-screen display and setup assistant to simplify installation and configuration. This, paired with an ergonomic remote control, empowers users to customize their audio settings with ease. The Marantz SR-14EX balances versatility and performance, making it an ideal choice for those seeking a high-end home theater experience.

In summary, the Marantz SR-14EX represents a blend of cutting-edge technology with a time-honored commitment to sound quality. Its powerful amplification, advanced signal processing, extensive connectivity, and user-friendly interface all contribute to its reputation as a leading choice for home entertainment systems, making every listening experience one to remember.
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