Desa Tech PC4670LP, PC3460LP Troubleshooting, Observed Problem Possible Cause Remedy

Page 9

OWNER’S MANUAL

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service and repair appliance.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

spark at burner

 

tor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

3.

Broken ignitor cable

3.

Replace ignitor cable

 

4.

Bad electronic ignitor

4.

Replace electronic ignitor

 

5.

Ignitor electrode broken

5.

Replace electrode

 

6.

Ignitor electrode positioned wrong

6.

Reposition electrode

 

7.

Batteries are dead or missing

7.

Replace batteries

 

8.

Ground wire not attached

8.

Reattach ground wire to ignitor

 

 

 

 

 

When ignitor button is pressed, there is

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

spark at burner but no ignition

 

shutoff valve closed

 

shutoff valve

 

2.

Control knob not in LOW/START

2.

Turn control knob to LOW/START

 

 

position

 

position

 

3.

Control knob not pressed in while in

3.

Press in control knob while in LOW/

 

 

LOW/START position

 

START position

 

4.

Air in gas lines when installed

4.

Continue holding down control knob. Re-

 

 

 

 

peat igniting operation until air is removed

 

5.

Low gas pressure

5.

Check for proper supply pressure

 

6.

Low fuel supply

6.

Refill supply tank

 

 

 

 

 

Burner lights but flame goes out when con-

1.

Control knob not fully pressed in

1.

Press in control knob fully

trol knob is released

2.

Control knob not pressed in long enough

2.

After burner lights, keep control knob

 

 

 

 

pressed in 30 seconds

 

3.

Equipment shutoff valve not fully open

3.

Fully open equipment shutoff valve

 

4.

Burner flame not touching thermo-

4.

A) Contact local propane/LP gas com-

 

 

couple, which allows thermocouple to

 

pany

 

 

cool, causing burner to go out. This prob-

 

 

 

 

lem could be caused by one or both of

 

B) Clean burner ports (see Cleaning and

 

 

the following:

 

Maintenance, page 8) or replace burner

 

 

A) Low gas pressure

 

assembly

 

 

B) Dirty or partially clogged burner ports

 

 

 

5.

Thermocouple connection loose at con-

5.

Hand tighten until snug, then tighten

 

 

trol valve

 

1/4 turn more

 

6.

Thermocouple damaged

6.

Replace thermocouple

 

7.

Control valve damaged

7.

Replace control valve

 

 

 

 

 

Burner flame is too low or too high

1.

Incorrect gas supply or pressure

1.

Check for proper gas supply pressure

 

2.

Blocked burner orifice or burner mani-

2.

Free burner orifice and manifold ports

 

 

fold ports

 

of any burrs, lava rock particles, or other

 

 

 

 

blockage

 

3.

Improper burner orifice size

3.

Verify proper burner orifice sizing (see

 

 

 

 

specification chart, page 4)

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Continued

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9

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Contents What to do if YOU Smell GAS OWNER’S Operation and Installation ManualPROPANE/LP GAS Decorative Patio Fire Safety InformationAir. If a leak occurs, propane/LP gas will Product IdentificationUnpacking Local Codes InstallationHigh Altitude Derate Check GAS TypeConnecting to Fixed Piping Gas Connecting to GAS SupplyTest Pressures In Excess Of 1/2 Psig Checking GAS ConnectionsBattery Installation For Your Safety Read Before LightingSetup Operating ApplianceService Hints Cleaning and MaintenanceBattery Check Lighting InstructionsObserved Problem Possible Cause Remedy TroubleshootingGas leak. See Warning statement at Replacement Parts Parts Centrals AccessoryTechnical Service Patio Fire Illustrated Parts BreakdownKEY For PC4670LP For PC3460LP Description QTY Parts ListInternational Keep this Warranty

PC4670LP, PC3460LP specifications

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