Submitting a Service Request

Obtaining Technical Assistance

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Catalyst 6500 Series Supervisor Engine Flash PC Card Installation Note

	78-6507-06	11

MEM-C6K-FLC16M, MEM-C6K-FLC24M, MEM-C6K-ATA-1-64M(, MEM-C6K-FLC64M specifications

Cisco Systems is a leading provider of networking solutions, and their Memory modules play a crucial role in enhancing the performance of their Catalyst series switches. Among these modules are the MEM-C6K-FLC64M, MEM-C6K-ATA-1-64M, MEM-C6K-FLC24M, and MEM-C6K-FLC16M. These memory upgrades are integral to ensuring that Cisco's hardware can meet the demands of modern networking environments.

The MEM-C6K-FLC64M is a 64MB DRAM memory upgrade designed for Cisco's Catalyst 6500 series switches. This module provides the necessary bandwidth to support higher packet processing capabilities. It enhances system performance by increasing the memory available for routing tables, ACLs, and IP routing. With this upgrade, users experience reduced latency and improved data throughput, making it ideal for high-demand environments.

The MEM-C6K-ATA-1-64M is a 64MB ATA flash memory card tailored for the Catalyst 6500 series. This flash memory provides substantial storage for operating system images, configuration files, and other essential data. Its reliability ensures that critical information is readily accessible, allowing for quicker boot times and seamless upgrades. The durability of flash storage further enhances the system's resilience against failures.

On the other hand, the MEM-C6K-FLC24M is a 24MB DRAM upgrade. While it offers less capacity than the MEM-C6K-FLC64M, it is a cost-effective solution for those not requiring extensive memory enhancements. It is particularly suitable for deployments where basic memory expansion suffices for operational efficiency without breaking the bank.

Lastly, the MEM-C6K-FLC16M provides a 16MB expansion option. Although it is the smallest capacity in this lineup, it remains significant for environments where minimal memory increases are needed. This module can still offer a performance boost, especially in smaller networks or in situations where budget constraints are a primary concern.

In summary, the MEM-C6K-FLC64M, MEM-C6K-ATA-1-64M, MEM-C6K-FLC24M, and MEM-C6K-FLC16M are essential components in optimizing the capabilities of Cisco's Catalyst 6500 switches. They allow network operators to tailor the memory resources of their systems according to their specific performance requirements, ensuring that they can manage network traffic efficiently and reliably. The diverse options available enable flexibility and scalability to meet the evolving needs of modern enterprise networks.