Marantz AV9000 manual Troubleshooting, Symptom Cause Remedy

TROUBLESHOOTING

table.

If the unit does not operate properly, check items shown in the following

In case of trouble, check the following before calling for service:

If your trouble cannot be recovered with the remedy actions listed in

1. Are the connections made properly ?

the following table, malfunction of the internal circuitry is suspected;

2. Are you operating the unit properly following user’s guide ?

immediately unplug the power cable and contact your dealer, nearest

3. Are the power amplifiers and speaker working properly ?

Marantz distributor or the Marantz Service Center in your country.

SYMPTOM

CAUSE

REMEDY

AV9000 cannot be turned up.

The power plug is not connected.

Connect the power plug to the outlet.

No sound and picture are output

Mute is on.

Cancel mute using the remote control unit.

even when power is on.

The input cable is not connected correctly.

See the connection diagram and connect the cables correctly.

The master volume control is turned all the way down.

Adjust the master volume.

The function selector position is wrong.

Select correct position.

Sound and pictures from other

Input cable connected incorrectly.

Connect the cable correctly by referring to the connection

than equipment selected with the

diagram.

function selector.

Sound from the wrong channel is

Output cable connected incorrectly.

Connect the cable correctly by referring to the connection

output from the speaker.

diagram.

No sound is output from the center

The center output cable connection is incomplete.

Connect the cable correctly.

speaker.

STEREO has been selected for Surround mode.

When STEREO is selected for Surround mode, no sound will be

output from the center speaker. Set another Surround mode.

Center = NONE has been selected in SETUP mode.

Make the correct setting.

No sound is output from the

The surround output cable connection is incomplete.

Connect the cable correctly.

surround speaker.

STEREO has been selected for Surround mode.

When STEREO has been selected for Surround mode, no sound will

be output from the surround speaker. Set another Surround mode.

Surround = NONE has been selected in SETUP mode.

Make the correct setting.

No output to Sub Woofer Out.

Sub-woofer = NONE has been selected in SETUP mode.

Select Sub-woofer = YES.

Surround mode cannot be changed.

The headphones are connected to the jack.

Disconnect the headphones. (When headphones are connected,

Surround mode will be fixed to STEREO.)

Noise is produced during DTS-

Analog has been selected for input.

Be sure to perform digital connection, select digital input, then

encoded CD or laser disc play.

play.

DTS sources cannot be played.

Surround mode is set to DOLBY.

Select other mode.

The player does not respond to DTS digital out.

Use a player which responds to DTS-digital out.

Player skips during play of a DTS

Data error occurred during player skip.

Set Surround mode to DTS-cinema or DTS-music..

source and produces noise.

96kHz PCM signal cannot be

The player does not respond to 96kHz PCM digital out.

Use a player that responds to 96 kHz PCM digital out.

played.

Surround mode is set to other than STEREO and AUTO.

Set Surround mode to STEREO or AUTO.

Normal PCM signal (CD or laser

Surround mode is set to DTS-cinema or DTS-music.

Select other mode.

disc) cannot be played.

Dolby Digital signal cannot be

Surround mode is set to DTS-cinema or DTS-music.

Select other mode.

played.

A specific channel does not

Nothing recorded on source.

Check the encoded channel on the source side.

produce output.

FM or AM reception fails.

Antenna connection is incomplete.

Correctly connect the indoor FM and AM antennas to FM and AM

antenna outlets.

Noise is heard during AM reception.

Reception is affected by other electrical fields.

Try changing location where the AM indoor antenna is set up.

Noise is heard during FM reception.

The radio waves from the broadcasting station are weak.

Install an FM outdoor antenna.

Cannot get programmed station

Preset data has been erased.

Disconnecting power plug for long periods of time will erase preset

when the PRESET button is

data. If that happens, input the preset data again.

pressed.

Nothing appears on the remote

Batteries are consumed.

Replace all the batteries with new ones.

commander display.

Control with the remote control unit

Batteries are consumed..

Replace all the batteries with new ones.

fails.

Remote controller's function-key setting is wrong.

Select different position from which equipment will be controlled.

The distance between this AV9000 and the remote

Move closer to this AV9000.

commander is too far.

Remove offending object.

Something is blocking AV9000 and the remote

commander.