PROBLEM | •• Press the PLAY/PAUSE ( | SOLUTION |
Forgot password | ) button (on front panel) for more than 5 | |
| seconds with no disc inside. All settings including the password will revert to | |
| the factory settings. |
|
| Don’t use this unless absolutely necessary. | |
| •• When the factory default settings are restored, all stored user BD data is | |
| deleted. |
|
If you experience other | •• Go to the contents and find the section of the user manual that contains the | |
problems. | explanations regarding the current problem, and follow the procedure once | |
| again. |
|
| •• If the problem still cannot be solved, please contact your nearest Samsung | |
| authorised service center. |
|
The picture is noisy or | •• Make sure that the disc is not dirty or scratched. | |
distorted | •• Clean the disc. |
|
No HDMI output. | •• Check the connection between the TV and the HDMI jack of the player. | |
| •• Check if your TV supports 576p/480p, 720p, 1080i, 1080p HDMI input | |
| resolution. |
|
Abnormal HDMI output | •• If random noise appears on the screen, it means that TV does not support | |
screen. | HDCP | |
AllShare function |
|
|
I can see folders shared | •• AllShare shows only files corresponding to the Image, Music, and Movie | |
through AllShare, but I | categories. Files that do not correspond to these categories may not be | |
cannot see the files. | displayed. |
|
Video is played | •• Check if the network is stable. | |
intermittently. | •• Check if the network cable is properly connected and if the network is not | |
| overloaded. |
|
AllShare connection | •• The IP address under the same subnetwork should be unique. If they are not, | |
between Player and PC is | IP interference can cause this phenomenon. | |
unstable. | •• Check if you have a firewall enabled. | |
| If so, disable the firewall function. |
PROBLEM | SOLUTION |
| |
I cannot connect to the BD- | •• Check whether the network connection is successful or not by using the |
LIVE server. | Network Status menu. |
| •• Check whether the USB memory device is connected to the player. |
| •• The memory device must have at least 1GB of free space to accommodate |
| the |
| You can check the available size in BD Data Management. |
| •• Check whether the |
| •• If all above fails, contact the contents provider or update the player to the |
| latest firmware. |
When using the | •• The memory device must have at least 1GB of free space to accommodate |
service, an error occurs. | the |
| You can check the available size in BD Data Management. |
✎NOTE
▪▪ When the factory default settings are restored, all stored user BD data is deleted.
RepairsIf you contact us to repair your player, an administration fee may be charged if either:
111 An engineer is called out to your home at your request and there is no defect in the product. 222 You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin any work on your player.
We recommend you read this manually thoroughly, search for a solution on line at www. samsung.com, or contact Samsung Customer Care before seeking to repair your player.
24