Before contacting a service center
Situation | Suggested remedies | |
| • Make sure that the camera is correctly | |
The TV does not | connected to the TV with the A/V cable. | |
display your photos | • Make sure that your memory card | |
| contains photos. | |
| • Make sure that the USB cable is | |
Your computer does | connected correctly. | |
• Make sure that your camera is switched | ||
not recognize your | ||
on. | ||
camera | ||
• Make sure that you are using a supported | ||
| ||
| operating system. | |
|
| |
Your computer | The file transmission may be interrupted by | |
disconnects the camera | static electricity. Disconnect the USB cable | |
while transferring files | and connect it again. | |
|
| |
| Videos may not play on some video player | |
Your computer cannot | programs. To play video files captured with | |
play videos | your camera, install and use the | |
| program on your computer. (p. 101) | |
|
|
Situation | Suggested remedies | |
| • End | |
| • You cannot use | |
| Macintosh computers. | |
| • Make sure that PC Software is set to | |
On in the settings menu. (p. 131) | ||
• Depending on your computer's | ||
functioning properly | ||
| specifications and environment, the | |
| program may not launch automatically. In | |
| this case, click Start All Programs | |
| SAMSUNG | |
| ||
|
| |
Your TV or computer | microSDXC memory cards use the exFAT | |
cannot display photos | ||
file system. Ensure that the external device | ||
and videos that are | ||
is compatible with the exFAT file system | ||
stored on a microSDXC | ||
memory card. | before connecting the camera to the device. | |
| ||
|
| |
Your computer does | microSDXC memory cards use the exFAT | |
file system. To use microSDXC memory | ||
not recognize a | ||
cards on a Windows XP computer, | ||
microSDXC memory | ||
download and update the exFAT file system | ||
card. | ||
driver from the Microsoft website. | ||
|
Appendixes 148