Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
| Situation | Suggested remedies | ||
| • Ensure that the battery is inserted. | ||
| Cannot turn on the camera | • Ensure that the battery is inserted correctly. | ||
| (p. 24) | ||
|
| ||
| • | Charge the battery. | |
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| |
| • | Charge the battery. | |
| • | Your camera may be in Auto Power Off mode. | |
The power turns off suddenly |
| (p. 134) | |
| • The camera may turn off to prevent the | |||
| |||
|
| memory card from being damaged due to an | |
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| impact. Turn on your camera again. | |
| • The battery may lose power more quickly in | ||
|
| low temperatures (below 0 °C/32 °F). Keep the | |
|
| battery warm by putting it into your pocket. | |
The camera is losing battery | • | Using the flash or recording videos depletes the | |
| power quickly |
| battery quickly. Recharge if needed. | |
| • Batteries are consumable parts that must be | ||
|
| replaced over time. Get a new battery if the | |
|
| battery life is diminishing quickly. | |
Situation | Suggested remedies | |
| • There is no space on the memory card. Delete | |
| unnecessary files or insert a new card. | |
| • Format the memory card. | |
| Cannot capture photos | • The memory card is defective. Get a new | |
| memory card. | ||
| ||
| • Make sure that the camera is switched on. | |
| • Charge the battery. | |
| • Make sure that the battery is inserted correctly. | |
|
| |
| The camera freezes | Remove the battery and insert it again. | |
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| |
| The camera heats up | While you use the camera, it may heat up. This | |
| is normal and should not affect your camera’s | ||
| lifespan or performance. | |
| The flash does not work | • The flash option may be set to Off. (p. 65) | |
| • You cannot use the flash in some modes. | ||
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| |
The flash fires unexpectedly | The flash may fire due to static electricity. The | |
| camera is not malfunctioning. | ||
| ||
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Appendixes 147