troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.
When you turn on your phone or while you are using the phone, if prompts you to enter one of the following codes:
Code | Try this to solve the problem: | |
| When the phone lock feature is | |
Password | enabled, you must enter the password | |
| you set for the phone. | |
| When using the phone for the first time | |
| or when the PIN requirement is | |
PIN | enabled, you must enter the PIN | |
supplied with the SIM or USIM card. | ||
| ||
| You can disable this feature by using | |
| the PIN lock menu. | |
|
|
Code | Try this to solve the problem: |
| Your SIM or USIM card is blocked, |
| usually as a result of entering your PIN |
PUK | incorrectly several times. You must |
| enter the PUK supplied by your |
| service provider. |
| When you access a menu requiring |
| the PIN2, you must enter the PIN2 |
PIN2 | supplied with the SIM or USIM card. |
| For details, contact your service |
| provider. |
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