Samsung GT-N8010 Troubleshooting

GT-N8010EAAATO, GT-N8010EAABGL, GT-N8010EAACYO, GT-N8010EAADBT, GT-N8010EAAEUR, GT-N8010EAAFOP, GT-N8010EAAGBL, GT-N8010EAAITV, GT-N8010EAAMTL, GT-N8010EAAPHE, GT-N8010EAASEB, GT-N8010EAASER, GT-N8010EAATPH, GT-N8010EAATUR, GT-N8010EAAVVT, GT-N8010EAAXEF, GT-N8010EAAXEZ, GT-N8010EAAXSK, GT-N8010EAEPHE, GT-N8010EAEXEF, GT-N8010EAXDBT, GT-N8010EAXITV, GT-N8010EAXPHE, GT-N8010EAXSER, GT-N8010EAXXEF, GT-N8010EAXXEZ, GT-N8010EAXXSK, GT-N8010GRADBT, GT-N8010GRAXEZ, GT-N8010GRAXSK, GT-N8010ZWAATO, GT-N8010ZWABGL, GT-N8010ZWABTU, GT-N8010ZWADBT, GT-N8010ZWAEUR, GT-N8010ZWAITV, GT-N8010ZWAPHE, GT-N8010ZWASEB, GT-N8010ZWASER, GT-N8010ZWATPH, GT-N8010ZWATUR, GT-N8010ZWAXEF, GT-N8010ZWAXEO, GT-N8010ZWAXEZ, GT-N8010ZWAXSK, GT-N8010ZWEPHE, GT-N8010ZWEXEF, GT-N8010ZWXDBT, GT-N8010ZWXITV, GT-N8010ZWXPHE, GT-N8010ZWXSER, GT-N8010ZWXTUR, GT-N8010ZWXXEF, GT-N8010ZWXXEZ, GT-N8010ZWXXSK

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Table of Contents

103Language and input

106Cloud

106Backup and reset

106Add account

106Motion

107Voice control

107S Pen

107Accessories

108Date and time

108Accessibility

109About device

109Google Settings

Troubleshooting

Models

2About this manual
- 3Instructional icons
- Copyright
- 4Trademarks
5Table of Contents
- 6Media
- Application & media stores
- Utilities
- Travel & local
- Settings
- 7Troubleshooting
8Getting started
- Device layout
- 9Buttons
- 10Package contents
- Charging the battery
  - 11Charging with the charger
    - Checking the battery charge status
  - 12Reducing the battery consumption
- 13Inserting a memory card
  - 14Removing the memory card
  - Formatting the memory card
- 15Replacing the S Pen nib
- 16Turning the device on and off
- Holding the device
- 17Locking and unlocking the device
- Adjusting the volume
- Switching to silent mode
18Basics
- Indicator icons
- 19Using the touch screen
  - Finger gestures
    - Tapping
    - 20Tapping and holding
    - Dragging
    - Double-tapping
    - 21Flicking
    - Pinching
- 22Control motions
  - Rotating the screen
  - 23Panning to browse
  - Panning to move
  - Tilting
- 24Using Multi window
  - Using a split screen Multi window
    - 25Launching applications in a Multi window
    - 26Creating a Multi window combination
- 27Using the S Pen
  - 28Opening a menu
  - Undoing the last action
  - 29Capturing screenshots
  - Launching Popup Note
  - 30Selecting text
  - Launching Quick Command
  - Selecting and capturing an image
- 31S Pen Air View
- 32Quick Command
  - Adding gesture commands
  - Using gesture commands
- 33Notifications
- 34Home screen
  - Rearranging items
    - Adding an application icon
    - Adding an item
    - Moving an item
    - Removing an item
  - 35Rearranging panels
    - Adding a new panel
    - Moving a panel
    - Removing a panel
  - Setting wallpaper
  - Using widgets
- 36Applications screen
  - Rearranging applications
  - Organising with folders
  - Installing applications
  - Uninstalling applications
- 37Using applications
  - Opening an application
  - Opening from recently-usedapplications
  - Closing an application
- 38Help
- Entering text
  - Changing the keyboard type
    - Using the Samsung keyboard
    - Entering uppercase
    - Changing the keyboard type
    - Changing language keyboards
    - Handwriting
  - 39Entering text by voice
  - Copying and pasting
- 40Connecting to a Wi-Finetwork
  - Turning Wi-Fion and off
  - Joining Wi-Finetworks
  - Adding Wi-Finetworks
  - Forgetting Wi-Finetworks
- 41Setting up accounts
  - Adding accounts
  - Removing accounts
- Setting up user profiles
- 42Transferring files
  - Connecting with Samsung Kies
  - Connecting with Windows Media Player
  - Connecting as a media device
- 43Securing the device
  - Setting a pattern
  - Setting a PIN
  - Setting a password
  - Unlocking the device
- 44Upgrading the device
  - Upgrading with Samsung Kies
  - Upgrading over the air
45Communication
- Contacts
  - Managing contacts
    - Creating a contact
    - Editing a contact
    - Deleting a contact
  - 46Searching for contacts
  - Displaying contacts
  - Moving contacts
    - Moving contacts to Google
    - Moving contacts to Samsung
  - 47Importing and exporting contacts
    - Importing contacts
    - Exporting contacts
    - Sharing contacts
  - Favourite contacts
  - 48Contact groups
    - Creating a group
    - Adding contacts to a group
    - Managing groups
    - Deleting groups
    - Sending an email to a group’s members
  - Business card
- 49Email
  - Setting up email accounts
  - Sending messages
  - 50Sending scheduled messages
  - Reading messages
- 51Google Mail
- 53Hangouts
- Google+
- 54Photos
55Web & network
- Internet
  - Viewing webpages
  - Opening a new page
  - Searching the web by voice
  - Bookmarks
  - History
  - Saved pages
  - Links
  - Sharing webpages
- 56Chrome
  - 57Syncing with other devices
- 58Screen Mirroring
- 59Samsung Link
  - Sending files
  - Sharing files
  - Playing files on a remote device
  - Managing contents on a web storage service
- 60Group Play
- 61Smart Remote
  - Setting the device as a remote control for a TV
  - Customising remote control settings
62Media
- Music
  - Playing music
    - Setting a song as an alarm tone
  - 63Creating playlists
  - Playing music by mood
- 64Camera
  - Taking photos
    - Taking a photo
    - 65Scene mode
    - Shooting mode
    - Panoramic photos
  - 66Taking videos
    - Taking a video
    - 67Recording mode
  - 68Zooming in and out
  - Configuring settings for Camera
    - 69Self-portrait
    - Self recording
    - Flash
    - Shooting mode
    - Recording mode
    - Effects
    - Focus mode
    - Auto focus
    - Macro
    - Timer
    - Resolution
    - ISO
    - Contextual filename
    - Tag buddy
    - Voice control
    - Save as flipped
    - Image quality
    - Video quality
    - Storage
    - Reset
  - Shortcuts
- 70Gallery
  - Viewing images
    - Zooming in and out
    - Viewing images using the motion feature
  - 71Playing videos
  - Trimming segments of a video
  - Editing images
  - Favourite images
  - 72Deleting images
  - Sharing images
  - Setting as wallpaper
  - Tagging faces
  - Using Tag Buddy
- 73Paper Artist
- 74PS Touch
- Video
  - Deleting videos
  - Sharing videos
  - Using Popup Video player
- 75Video Editor
- 76YouTube
  - Watching videos
  - Uploading videos
77Application & media stores
- Play Store
- 78Samsung Apps
- S Suggest
- 79Play Books
- Play Movies & TV
- Play Music
- 80Play Games
- Play Newsstand
81Utilities
- S Note
  - Selecting note templates
  - 82Composing notes
    - 83Inserting multimedia files or a voice recording
    - Using productivity tools
  - 84Browsing notes
    - Viewing a note
- 85S Planner
  - Creating events or tasks
  - 86Syncing with Google Calendar
  - Handwriting in month view
  - Changing calendar type
  - Searching for events or tasks
  - Deleting events or tasks
  - Sharing events or tasks
- 87POLARIS Office
- Drive
- Dropbox
- 89Alarm
  - Setting alarms
  - Stopping alarms
  - Deleting alarms
- 90World Clock
  - Creating clocks
  - Deleting clocks
- Calculator
- S Voice
- 91Google
  - Searching the device
  - Search scope
  - Google Now
- 92Voice Search
- My Files
- 93Downloads
94Travel & local
- Maps
  - Searching for locations
  - Getting directions for a destination
95Settings
- About Settings
- Wi-Fi
  - Setting Wi-Fisleep policy
  - Setting Network notification
  - Wi-FiDirect
- 96Data usage
- 97More settings
  - Flight mode
  - Printing
  - VPN
  - Nearby devices
  - Screen Mirroring
- 98Blocking mode
- Hands-freemode
- Sound
- 99Display
- 100Storage
- Power saving mode
- Battery
- Application manager
- Default applications
- 101Users
- Location
- Lock screen
- 102Security
- 103Language and input
  - Language
  - Default
  - 104Samsung keyboard
  - 105Google voice typing
  - Voice search
  - Text-to-speechoptions
  - Pointer speed
- 106Backup and reset
- Add account
- Motion
- 107Voice control
- Accessories
- 108Date and time
- Accessibility
- 109About device
- Google Settings
110Troubleshooting
- 111The touch screen responds slowly or improperly
- Your device freezes or has fatal errors
- Backup and reset
- Reset device
- Calls are not connected
- Others cannot hear you speaking on a call
- 112Sound echoes during a call
- The battery icon is empty
- The battery does not charge properly (For Samsung-approvedchargers)
- The battery depletes faster than when first purchased
- 113Your device is hot to the touch
- Error messages appear when launching the camera
- Photo quality is poorer than the preview
- Error messages appear when opening multimedia files
- 114Another Bluetooth device is not located
- A connection is not established when you connect the device to a computer
- Your device cannot find your current location
- 115Data stored on the device has been lost
- A small gap appears around the outside of the device case