8 Troubleshooting
If you have trouble with your device, try these procedures before you contact a service professional.
Contacting a service centre
If you have attempted the troubleshooting solution and are still having problems with your device, make a note of the following information and contact your local dealer or Samsung
When contacting Samsung, use the contact phone numbers, web addresses, or postal addresses for your region of residence.
When you try to turn on your device, the following messages may appear:
The SIM card Ensure that the SIM card is missing. is installed correctly.
Message | Try this to solve the | |
problem: | ||
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Enter PIN. When using the device for the first time or when the PIN requirement feature is enabled, you must enter the PIN supplied with the SIM card. To disable the PIN requirement feature, tap Start → Settings → Personal tab → Phone → Phone tab, and then clear the Require PIN when phone is used check box.
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