TROUBLESHOOTING
Symptom |
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| Countermeasures |
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The system does not turn on and the indicator on the | Check if the power supply system is properly connected. | ||
front panel does not work at all. | Check the system for the input voltage from the power source. | ||
| If the problem persists even after you have taken the above actions, | ||
| check the power supplier and replace it with a new one if neccessary. | ||
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Some channels display just a black screen even if | Check if the camera connected to the system properly displays the | ||
they receive video sources. | image. Sometimes, this problem may occur on a camera that is not | ||
| properly connected to the video source. | ||
| Check if the camera is properly supplied with power. | ||
| Sometimes, this problem may occur on a channel with weak video | ||
| signal from a video distributor that is connected to multiple systems. In | ||
| this case, input the video source of the camera directly into the DVR. | ||
| This may find the cause and solve the problem. | ||
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If I press the [REC] button on the front panel, the | Check if there is a free space on the HDD for the recording. | ||
REC indicator does not flash, nor the player start | Check if the record mode is set to ON in the record mode setting. | ||
recording. |
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The screen displays the logo image repeatedly. | This may occur from a problem with the main board, or the related | ||
| software is corrupt. |
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| Contact the nearest service center for more information. | ||
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The Channel button does not work on the Live | The Channel button does not work if the current screen is in the event | ||
screen. | monitoring mode. |
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| In the event monitoring screen, press the [ALARM] button to exit the | ||
| screen and select a channel. | ||
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The cursor will not move to the Start button when I | Check if the channel and the date that you want to play are marked with | ||
start the calendar search. | the V symbol. |
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| Both channel and date should be checked before you can start playing | ||
| with the Start button. |
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When the alarm sounds, I press the [ALARM] button | Press the [MENU] button on the front panel to release the alarm in the | ||
on the front panel to release the alarm but it does | following way: |
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not work. The alarm persists and I could not set it off | 1) To release the event monitoring mode : Monitoring Mode – set the | ||
in any way. | duration of the event monitoring to Off. | ||
| 2) To release the alarm sound : Event Record Mode - Alarm (Motion | ||
| Detection/Video Loss) – deactivate the alarm sound. | ||
| 3) To release the event : Event Record Mode - Alarm (Motion Detection/ | ||
| Video Loss) – set the mode to Off. | ||
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No response is made even if I press the [PTZ] button | Menu | Camera | Check if the current protocols and other settings in |
on the Live screen. | the PTZ device are properly configured according to the PTZ camera. | ||
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I've found that the DVR does not recognize as many | It takes time for the DVR to recognize multiple external HDDs. Try again | ||
disks as installed when I have connected multiple | in a moment and if the problem (of failure to recognize as many HDDs | ||
external HDDs to the DVR. | as connected) persists, it may occur due to a mechanical error of the | ||
| HDD installed. Try again with a different HDD. | ||
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APPENDIX