Samsung SM-T311 Troubleshooting

SM-T3110GNAATO, SM-T3110GNABGL, SM-T3110GNAEUR, SM-T3110GNAGBL, SM-T3110GNAKSA, SM-T3110GNAMGF, SM-T3110GNAROM, SM-T3110GNASER, SM-T3110GNATHR, SM-T3110GNEMGF, SM-T3110GRAEUR, SM-T3110GRAMGF, SM-T3110GRASER, SM-T3110GRATHR, SM-T3110MKAATO, SM-T3110MKABGL, SM-T3110MKADBT, SM-T3110MKAEUR, SM-T3110MKAKSA, SM-T3110MKAMGF, SM-T3110MKAPAN, SM-T3110MKAPHE, SM-T3110MKASEB, SM-T3110MKASER, SM-T3110MKATCL, SM-T3110MKATHR, SM-T3110MKAWTL, SM-T3110MKAXEH, SM-T3110MKAXSK, SM-T3110MKEATO, SM-T3110ZWAATO, SM-T3110ZWABGL, SM-T3110ZWACYO, SM-T3110ZWADBT, SM-T3110ZWAEUR, SM-T3110ZWAGBL, SM-T3110ZWAHUI, SM-T3110ZWAITV, SM-T3110ZWAKSA, SM-T3110ZWAMGF, SM-T3110ZWAPAN, SM-T3110ZWAPHE, SM-T3110ZWAROM, SM-T3110ZWASEB, SM-T3110ZWASEE, SM-T3110ZWASER, SM-T3110ZWATIM, SM-T3110ZWATPH, SM-T3110ZWAVDH, SM-T3110ZWAWIN, SM-T3110ZWAWTL, SM-T3110ZWAXEF, SM-T3110ZWAXEH, SM-T3110ZWAXEO, SM-T3110ZWAXEZ, SM-T3110ZWAXSK, SM-T3110ZWAXXV, SM-T3110ZWEATO, SM-T3110ZWEMGF

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Table of Contents

110Language and input

113Cloud

114Backup and reset

114Add account

114Motion

114Voice control

115Accessory

115Date and time

116Accessibility

117About device

117Google Settings

Troubleshooting

Models

2About this manual
- 3Instructional icons
- Copyright
- 4Trademarks
5Table of Contents
- 6Media
- Application & media stores
- Utilities
- Travel & local
- Settings
- 7Troubleshooting
8Getting started
- Device layout
- 9Buttons
- 10Package contents
- 11Installing the SIM or USIM card
  - Removing the SIM or USIM card
- 12Charging the battery
  - Charging with the charger
    - 13Checking the battery charge status
  - Reducing the battery consumption
- 14Inserting a memory card
  - 15Removing the memory card
  - Formatting the memory card
- 16Turning the device on and off
- Holding the device
- 17Locking and unlocking the device
- Adjusting the volume
- Switching to silent mode
18Basics
- Indicator icons
- 19Using the touch screen
  - Finger gestures
    - Tapping
    - 20Dragging
    - Double-tapping
    - 21Flicking
    - Pinching
- 22Control motions
  - Rotating the screen
  - 23Sweeping
  - Covering
- 24Activating Multi Window
  - Using the Multi Window panel
  - Using Multi Window applications
- 25Notifications
- Quick setting panel
- 26Home screen
  - Rearranging items
    - Adding an application icon
    - Adding an item
    - Moving an item
    - Removing an item
  - 27Rearranging panels
    - Adding a new panel
    - Moving a panel
    - Removing a panel
  - 28Setting wallpaper
  - Using widgets
    - Adding widgets to the Home screen
    - Using the setting shortcut widget
- 29Locked screen
  - Adding widgets
- 30Using applications
  - Opening an application
  - Opening from recently-usedapplications
  - Closing an application
- Applications screen
  - Rearranging applications
  - Organising with folders
  - Installing applications
  - Uninstalling applications
  - Sharing applications
- 31Help
- 32Entering text
  - Changing the keyboard type
  - Using the Samsung keyboard
    - Entering uppercase
    - Changing the keyboard type
    - Changing language keyboards
    - Handwriting
  - 33Entering text by voice
  - Copying and pasting
- 34Connecting to a Wi-Finetwork
  - Turning Wi-Fion and off
  - Joining Wi-Finetworks
  - Adding Wi-Finetworks
  - Forgetting Wi-Finetworks
- 35Setting up accounts
  - Adding accounts
  - Removing accounts
- Transferring files
  - 36Connecting with Samsung Kies
  - Connecting with Windows Media Player
  - Connecting as a media device
- 37Securing the device
  - Setting a face unlock
  - Setting a face and voice unlock
  - Setting a pattern
  - Setting a PIN
  - Setting a password
  - Unlocking the device
- 38Upgrading the device
  - Upgrading with Samsung Kies
  - 39Upgrading over the air
40Communication
- Phone
  - Making calls
    - Making a call
    - Speed dial numbers
    - Number prediction
    - 41Finding contacts
    - Making an international call
    - During a call
    - 42Adding contacts
    - Viewing call logs
    - Fixed dialling number
    - Call barring
  - 43Receiving calls
    - Answering a call
    - Rejecting a call
    - Automatically rejecting calls from unwanted numbers
    - Missed calls
    - Call waiting
    - Call forwarding
  - 44Ending a call
  - Video calls
    - Making a video call
    - During a video call
    - Swapping images
- 45Contacts
  - Managing contacts
    - Creating a contact
    - Editing a contact
    - Deleting a contact
  - 46Setting a speed dial number
  - Searching for contacts
  - 47Displaying contacts
  - Moving contacts
    - Moving contacts to Google
    - Moving contacts to Samsung
  - Importing and exporting contacts
    - Importing contacts
    - Exporting contacts
    - Sharing contacts
  - 48Favourite contacts
  - Contact groups
    - Adding contacts to a group
    - Managing groups
    - Deleting groups
    - Sending a message or email to a group’s members
  - Business card
- 49Messaging
  - Sending messages
  - 50Sending scheduled messages
  - Translating and sending messages
  - Viewing incoming messages
  - Listening to a voice message
- 51Email
  - Setting up email accounts
  - Reading messages
- 52Google Mail
- 54Talk
  - Public profile
  - Adding friends
  - Chatting with friends
  - Switching between chats
  - Deleting chat history
- 55Google+
- Messenger
- ChatON
56Web & network
- Internet
  - Viewing webpages
  - Opening a new page
  - Searching the web by voice
  - Bookmarks
  - History
  - Saved pages
  - Links
  - Sharing webpages
- 57Chrome
  - 58Syncing with other devices
- 59Screen Mirroring
- 60Samsung Link
  - Sending files
  - Sharing files
  - Playing files on a remote device
  - Managing contents on a web storage service
- 61Group Play
  - Creating a group for Group Play
  - Joining Group Play
- 62WatchON
  - Connecting to a TV
  - Watching TV
  - Setting programme reminders
- 63Smart Remote
  - Setting the device as a remote control for a TV
  - Customising remote control settings
64Media
- Music Player
  - Playing music
    - Setting a song as ringtone
  - Creating playlists
  - Playing music by mood
- 65Camera
  - 66Taking photos
    - Taking a photo
    - Shooting mode
    - Panoramic photos
  - 67Taking videos
    - Taking a video
    - Recording mode
  - 68Zooming in and out
  - 69Share shot
  - Controlling the camera remotely
  - Configuring settings for Camera
  - 70Shortcuts
- 71Gallery
  - Viewing images
    - Zooming in and out
  - Playing videos
  - 72Editing images
  - Modifying images
  - Favourite images
  - 73Deleting images
  - Sharing images
  - Setting as wallpaper
  - Tagging faces
  - Using Tag Buddy
- 74Story Album
  - Creating story albums
  - Creating recommended albums
  - 75Viewing story albums
- 76Paper Artist
- Video Player
  - 77Deleting videos
  - Sharing videos
  - Using Popup Video player
- 78YouTube
  - Watching videos
  - Uploading videos
- 79Flipboard
80Application & media stores
- Play Store
- 81Samsung Apps
- Game Hub
- 82Music Hub
  - MY MUSIC
  - STORE
  - RADIO
- 83Play Music
- Readers Hub
- Learning Hub
84Utilities
- Memo
  - Composing memos
  - Browsing memos
    - Viewing a memo
- 85S Planner
  - Creating events or tasks
  - 86Syncing with Google Calendar
  - Changing calendar type
  - Searching for events
  - Deleting events
  - Sharing events
- 87Dropbox
- 89Polaris Office
  - Creating documents
  - Reading documents
    - 90Document
    - Save as
    - PDF export
    - Find & Replace
    - Page layout
    - Full width view
    - Zoom
    - Reflow text
    - View Comment
    - TTS
    - Presentation
    - Single slide view
- 91Alarm
  - Setting alarms
  - Stopping alarms
  - Deleting alarms
- 92World Clock
  - Creating clocks
  - Deleting clocks
- 93Calculator
- S Translator
  - Using S Translator
  - Starting a conversation with the translator
- 94S Voice
  - Driving mode
- 95Google
  - Searching the device
  - Search scope
  - Google Now
- 96Voice Search
- My Files
- 97Downloads
- TripAdvisor
98Travel & local
- Maps
  - Searching for locations
  - Getting directions for a destination
- 99Local
- 100Navigation
101Settings
- About Settings
- Wi-Fi
  - Setting Wi-Fisleep policy
  - Setting Network notification
  - Wi-FiDirect
- 102Data usage
- 103More settings
  - Flight mode
  - Mobile networks
  - Tethering and portable hotspot
  - VPN
  - Nearby devices
  - Screen Mirroring
  - Kies via Wi-Fi
- 104Blocking mode
- Driving mode
- 105Sound
- Display
- 106Storage
- 107Power saving mode
- Battery
- Application manager
- Location services
- 108Lock screen
- 109Security
- 110Language and input
  - Language
  - Default
  - Google voice typing
  - 111Samsung keyboard
  - Voice recogniser
  - 112Voice search
  - 113Text-to-speechoptions
  - Pointer speed
- 114Backup and reset
- Add account
- Motion
- Voice control
- 115Accessory
- Date and time
- 116Accessibility
- 117About device
- Google Settings
118Troubleshooting
- Your device displays network or service error messages
- The touch screen responds slowly or improperly
- 119Your device freezes or has fatal errors
- Calls are being dropped
- Outgoing calls are not connected
- Incoming calls are not connected
- Others cannot hear you speaking on a call
- 120Audio quality is poor
- When dialling from contacts, the call is not connected
- The device beeps and the battery icon is empty
- The battery does not charge properly or the device turns off
- Your device is hot to the touch
- Error messages appear when launching the camera
- 121Error messages appear when opening music files
- Another Bluetooth device is not located
- A connection is not established when you connect the device to a computer
- A small gap appears around the outside of the device case